Front Desk Pro: Guest Experience Ambassador

Murrieta Hot Springs Resort; Linthicum (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Hilton Garden Inn BWI Airport in Linthicum, MD is seeking a Front Desk Guest Service Associate to greet guests, check them in and out, and ensure accuracy of charges. You will operate front office systems and handle daily transactions in a fast-paced, hospitality environment.

The role requires flexible shifts including nights, weekends and holidays, teamwork, and a commitment to excellent guest experiences. This on-site position offers a standard office setting.

Qualifications

• Experience in front desk or guest services preferred.
• Clear and professional communication.
• Ability to work nights, weekends and holidays.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately to guest accounts.
• Maintain front office systems and process daily transactions.
• Handle cash, checks and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation procedures.
• Take same-day reservations and follow relocation procedures when needed.

Skills

Guest service

Cash handling

Reservations

Job description

Hilton Garden Inn BWI Airport in Linthicum, MD is seeking a Front Desk Guest Service Associate to greet guests, check them in and out, and ensure accuracy of charges. You will operate front office systems and handle daily transactions in a fast-paced, hospitality environment.

The role requires flexible shifts including nights, weekends and holidays, teamwork, and a commitment to excellent guest experiences. This on-site position offers a standard office setting.