Guest Experience Advocate – Flexible Shifts & Growth

Tru-By-Hilton; Madison (WI); On-site; USD 45,847,000 - 51,577,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Bonus for going above and beyond

Volunteer hours

Job summary

Tru by Hilton Madison West is hiring a Hotel Guest Service Representative. You’ll answer phones, take reservations, check guests in and out, and help create a memorable stay for every guest.

Starting wage is $16.00-$18.00 per hour, with higher rates possible for experienced candidates. Flexible availability is required on Mondays to Fridays, weekends, and holidays, with morning or evening shifts from 7 am–3 pm or 3 pm–11 pm.

Qualifications

• Customer service experience required.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail and organization.
• Positive, outgoing attitude.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Answer phones, make reservations, check guests in/out, and interact with guests to create a memorable experience.
• Use the property management system to manage reservations and payments.
• Provide courteous service and resolve guest issues promptly and creatively.
• Utilize sales techniques to maximize occupancy and revenue.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Positive attitude

Fast-paced environment

Job description

Tru by Hilton Madison West is hiring a Hotel Guest Service Representative. You’ll answer phones, take reservations, check guests in and out, and help create a memorable stay for every guest.

Starting wage is $16.00-$18.00 per hour, with higher rates possible for experienced candidates. Flexible availability is required on Mondays to Fridays, weekends, and holidays, with morning or evening shifts from 7 am–3 pm or 3 pm–11 pm.