Guest Experience Advocate — Flexible On-Demand Shifts

Target; Birmingham (AL); On-site; USD 18,000 - 25,000; Full time

Job summary

Target is hiring an On-Demand Guest Advocate to deliver friendly, efficient service at our store in Birmingham. You can create your own schedule by picking up shifts via the myTime app, with a flexible, shift-based arrangement and orientation provided.

The role focuses on guest experience, loyalty programs, and helping guests with Wallet, Target App, and store services, requiring reliable attendance and a proactive attitude.

Qualifications

• Communicating effectively, including using positive language and attentive to guests needs
• Remain focused and composed in a fast-paced environment while handling multiple tasks
• Welcoming and helpful attitude toward guests and other team members
• Attention to detail while multi-tasking
• Willing to educate guests and engage around products and services
• Ability to communicate on multiple devices and operate handheld scanners and other tech
• Work both independently and with a team

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• Support Cash Office processes as needed, including management of cash systems.
• All other duties based on business needs

Skills

Guest interaction

Communication

Flexibility

Teamwork

Multitasking

Problem solving

Tools

Handheld scanners

Wallet app usage

Target App

Job description

Target is hiring an On-Demand Guest Advocate to deliver friendly, efficient service at our store in Birmingham. You can create your own schedule by picking up shifts via the myTime app, with a flexible, shift-based arrangement and orientation provided.

The role focuses on guest experience, loyalty programs, and helping guests with Wallet, Target App, and store services, requiring reliable attendance and a proactive attitude.