Guest Experience Advocate - Flexible Hours & Training

Target; Cape Coral (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Target in the United States is hiring a Guest Advocate. You will greet guests, answer questions, and help customers from checkout to digital services like Order Pick Up and Drive Up, while explaining benefits and loyalty programs.

This role requires a friendly, energetic demeanor, strong problem-solving, and the ability to adapt to a fast-paced store environment. Training will cover our service standards, safety policies, and store systems, with a flexible schedule including nights and weekends.

Qualifications

• Excellent guest service and communication skills.
• Willing to work flexible schedule including nights, weekends, and holidays.
• Ability to learn and use Target app and store technology.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities and events.
• Be knowledgeable about tools, products, and services available in the total store.
• Thank guests and let them know we're happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs and assist with sign-up when needed.
• Scan and bag all guest items efficiently, accurately and in compliance with safety standards.
• Work efficiently to minimize guest wait time while maintaining service and accuracy.
• Understand and show guests how to use Target App features including Wallet.
• Be familiar with Order Pick-Up, Drive Up and online ordering, and guide enrollment and use.
• Handle returns following register prompts and escalate as needed.
• Keep a clean, clutter-free work area and stock supplies during open hours.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner and report hazards.

Skills

Guest interaction

Communication skills

Problem solving

Teamwork

Flexibility

Tools

Handheld scanners

Mobile devices

Store systems

Job description

Target in the United States is hiring a Guest Advocate. You will greet guests, answer questions, and help customers from checkout to digital services like Order Pick Up and Drive Up, while explaining benefits and loyalty programs.

This role requires a friendly, energetic demeanor, strong problem-solving, and the ability to adapt to a fast-paced store environment. Training will cover our service standards, safety policies, and store systems, with a flexible schedule including nights and weekends.