Guest Experience Advocate — Flexible Hours

Target; Kelso (WA); On-site; USD 26,000 - 39,000; Full time

Job summary

Target in the United States is looking for a Guest Advocate to help guests and fellow team members. You will greet customers, answer questions, promote services like Order Pick Up and Drive Up, and support a welcoming store environment.

The role emphasizes fast-paced service, accuracy, safety, and a friendly attitude, with opportunities to learn about loyalty programs and store benefits while assisting guests throughout their shopping journey.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs

Job description

Target in the United States is looking for a Guest Advocate to help guests and fellow team members. You will greet customers, answer questions, promote services like Order Pick Up and Drive Up, and support a welcoming store environment.

The role emphasizes fast-paced service, accuracy, safety, and a friendly attitude, with opportunities to learn about loyalty programs and store benefits while assisting guests throughout their shopping journey.