Guest Experience Advocate (Flexible Hours)

Target; Homewood (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Benefits eligibility

Job summary

Target is seeking a Guest Advocate to welcome guests, assist with finding products, and resolve issues to ensure a smooth shopping experience. You will explain Target loyalty programs, drive-up and order pickup features, and support safe, clean store operations.

The role emphasizes strong customer service, teamwork, and flexible scheduling including nights and weekends. Training is provided to build guest-service excellence and product knowledge.

Qualifications

• Strong interpersonal skills for welcoming guests and resolving questions.
• Ability to use store tech and follow procedures to assist guests.
• Comfort with a fast-paced, physical retail environment.

Responsibilities

• Create an easy, inspiring guest experience by greeting guests and guiding them to help.
• Help guests find items, resolve issues, and say thank you at checkout.
• Support team members and maintain a clean, safe store area.
• Explain Target benefits, loyalty programs, and app features to guests.
• Handle returns or exchanges following store policies and escalate when needed.

Skills

Guest interaction

Communication

Problem solving

Adaptability

Teamwork

Job description

Target is seeking a Guest Advocate to welcome guests, assist with finding products, and resolve issues to ensure a smooth shopping experience. You will explain Target loyalty programs, drive-up and order pickup features, and support safe, clean store operations.

The role emphasizes strong customer service, teamwork, and flexible scheduling including nights and weekends. Training is provided to build guest-service excellence and product knowledge.