Guest Experience Advocate - Auto Service

Richmond Lincoln; Glen Allen (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401k with company matching

Discounts on vehicles, parts, and ser­

Annual employee outings

Bonuses based on performance

Job summary

Richmond Ford Auto Group is seeking a Service Guest Experience Coordinator in Richmond, VA. You will deliver exceptional guest experiences, manage the guest lifecycle, and collaborate with leadership across three locations to ensure top-tier service and satisfaction.

The role emphasizes proactive communication, professional appearance, and a strong customer-first attitude. Full-time hours and a competitive compensation package, with benefits starting after 60 days, are provided.

Qualifications

• Great customer service skills.
• Willingness to learn about automotive industry and dealership operations.
• Authorized to work in the USA; pass background checks and drug testing.
• Virginia driver’s license with clean driving record.

Responsibilities

• Provide exceptional guest experience and manage the guest lifecycle.
• Collaborate with leadership teams across three locations to improve service outcomes.
• Respond to customer inquiries via phone and digital channels with proactiveness and professionalism.
• Support guest satisfaction through accurate information, follow-ups, and cross-functional teamwork.

Skills

Customer service

Hospitality

Call center sales

Attention to detail

Job description

Richmond Ford Auto Group is seeking a Service Guest Experience Coordinator in Richmond, VA. You will deliver exceptional guest experiences, manage the guest lifecycle, and collaborate with leadership across three locations to ensure top-tier service and satisfaction.

The role emphasizes proactive communication, professional appearance, and a strong customer-first attitude. Full-time hours and a competitive compensation package, with benefits starting after 60 days, are provided.