Guest Experience & Admissions Associate (Flexible Schedule)

cmpcareers; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Guest Strategy Associate at Cleveland Metroparks Zoo provides exceptional customer service while assisting with education program registrations, admission sales, and event ticketing. You will handle daily inquiries, process sales, and support accessibility needs, always aiming for a seamless guest experience.

Responsibilities include answering calls and emails, updating logs, cash handling, lost and found, and contributing to emergency communications as needed.

Qualifications

• High school diploma or GED required.
• Experience in customer service handling telephone and/or walk-in customers.
• Ability to learn ticketing software and navigate systems.
• Intermediate PC skills and proficiency in Microsoft Office.
• Clear written and spoken communication; strong attention to detail.

Responsibilities

• Provide excellent customer support for general inquiries, ticket sales and education offerings.
• Respond to guest inquiries and resolve complaints to improve satisfaction.
• Handle ticket orders, webstore issues, calls and emails for the Zoo.
• Arrange accessibility accommodations and assist with lost and found services.
• Data entry, daily logs, cash handling, and processing deliveries.
• Assist Guest Strategy team with emergencies and front-line inquiries as needed.
• Maintain safety and professional standards throughout daily operations.

Skills

Customer service

Telephone handling

Data entry

Cash handling

Communication

Organization

Problem solving

Microsoft Office

Teamwork

Education

High school diploma or GED

Tools

Ticketing software

Microsoft Office

Job description

The Guest Strategy Associate at Cleveland Metroparks Zoo provides exceptional customer service while assisting with education program registrations, admission sales, and event ticketing. You will handle daily inquiries, process sales, and support accessibility needs, always aiming for a seamless guest experience.

Responsibilities include answering calls and emails, updating logs, cash handling, lost and found, and contributing to emergency communications as needed.