Guest Credit Card Support Specialist

Rosen Hotels & Resorts; Orlando, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Affordable Health and Dental Insurance

On-site Medical Center

Competitive Compensation

Holiday Pay

Birthday Pay

Paid Vacation

Paid Personal Days

Tuition Reimbursement

Higher Education Scholarships

401(k) Retirement Savings Plan

Hospitality and Dining Discounts

Job summary

Rosen Hotels & Resorts in Orlando, Florida, is seeking a Finance-focused full-time team member for the Operations Building. You will answer guest inquiries, assist with credit card questions for seven properties, process refunds, and maintain transaction records.

The role requires strong communication and teamwork, plus the ability to lift up to 25 lbs regularly. This position emphasizes customer service excellence, collaboration across departments, and adherence to company policies.

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong written and verbal communication skills.
• Excellent collaboration, teamwork, and active listening skills.
• Strong computer skills and telephone etiquette.
• Ability to lift to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Responsibilities

• Answer telephone inquiries.
• Assist guests with credit card questions or issues for all seven properties.
• Assist other credit card processors with answers to any questions.
• Respond both verbally and/or in writing to all inquiries from guests who have left the house, as well as inquiries from credit card companies.
• Research chargebacks and credit card refunds.
• Maintain accurate records of all card processing transactions.
• Assist all other departments with refunds.
• Authorize net issues with payments and refunds.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Skills

Customer service

Communication

Teamwork

Computer skills

Telephone etiquette

Lifting ability

Work eligibility USA

Education

High school diploma

Job description

Rosen Hotels & Resorts in Orlando, Florida, is seeking a Finance-focused full-time team member for the Operations Building. You will answer guest inquiries, assist with credit card questions for seven properties, process refunds, and maintain transaction records.

The role requires strong communication and teamwork, plus the ability to lift up to 25 lbs regularly. This position emphasizes customer service excellence, collaboration across departments, and adherence to company policies.