Guest Coordinator

Ulta Beauty; York (York County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading beauty retailer as a Guest Coordinator, where you'll engage with guests, promote salon services, and support a vibrant team. This role requires strong communication skills and a passion for the beauty industry, ensuring every guest receives exceptional service. Be part of a dynamic environment that values personal growth and community.

Qualifications

• 1 year of relevant work experience or equivalent education.
• Proficient with basic technology and strong sales competency.

Responsibilities

• Engage with guests and promote services through interactions.
• Support the services team and manage salon traffic flow.
• Ensure compliance with policies and maintain operational standards.

Skills

Sales

Communication

Customer Relationship Building

Troubleshooting

Education

High School Diploma

Tools

Point of Sale

Booking Systems

Job description

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Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

General Summary & Scope

The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.

Principal Duties & Responsibilities

The Guest Coordinator is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities (as well as all other projects/duties as assigned):

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
• Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
• Handle sales, refunds, and exchanges courteously.
• Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records, and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
• Build the services business by informing guests of current promotions and events and confidently inviting them to try services (including boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
• Influence and support service providers in executing their daily appointment pages, rebooking, and new guest acquisition behaviors.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while achieving sales goals.
• Stay informed about industry trends, products, and services during work time, and be knowledgeable about their ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive environment supporting teammates, peers, and guests.
• Create awareness around stylists’ personal goals through communication and collaboration to drive success.
• Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
• Identify guests’ needs by observing consultations and ensuring each service guest receives a comprehensive 360° experience.
• Collaborate with managers, associates, stylists, and skin therapists to grow the business and support a well-rounded guest experience.
• Establish professional relationships with peers and brand partners to deliver exceptional guest service collaboratively.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests.
• Attend mandatory trainings and meetings for continuous professional development.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Support safety, sanitation, and infection control procedures before, during, and after services, complying with state board guidelines.
• Use scheduling tools (e.g., services booking system, payroll management tools) to recommend schedule adjustments to maximize results.
• Communicate supply needs to the EM, ensuring guest-readiness at all times.
• Maintain store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, and other areas.
• Protect company assets by following loss prevention practices and providing excellent guest service.
• Perform other operational tasks as directed.

Job Qualifications

Education

• High school diploma is preferred.

Experience

• 1 year of relevant work experience or an equivalent combination of education and experience.

Skills

• Proficient with basic technology (e.g., Point of Sale, Apple devices, booking systems).
• Strong sales, product, and service competency.
• Ability to build and maintain customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.

Working Conditions

• Mobility throughout the store during shifts.
• Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting.
• Ability to lift/move up to 10 lbs. regularly.
• Use of computer, telephonic devices, and office supplies.

If an associate has a disability preventing them from performing essential functions, the company will engage in an interactive process to determine reasonable accommodations.

About Ulta Beauty

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and a premier destination for cosmetics, fragrance, skincare, haircare, and salon services. We offer over 25,000 products from approximately 500 brands, including our private label, and feature full-service salons in every store.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.