Guest Coordinator

GENERAL RV CENTER; South Weber (UT); On-site; USD 28,000 - 42,000; Full time

Job summary

GENERAL RV CENTER in Utah seeks a customer-service oriented associate to greet guests, assess their needs, and route them to the appropriate department. You will handle calls, process inventory, support recall processes, and maintain CAMP profiles with accuracy.

This role also involves tracking dealer plates, coordinating day-of-delivery tasks, VIP tags, and special requests, while ensuring orders are completed, paid, and customers are thanked for their business.

Qualifications

• Requires high school diploma.
• Excellent verbal and written communication.
• Experience in retail customer service is required.
• People-oriented with positive client interaction.
• Ability to work independently and in a team.
• Strong troubleshooting and complaint-resolution abilities.
• Attention to detail and multitasking are essential.

Responsibilities

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Support recall documentation by checking manufacturer portals and notifying internal teams.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

Skills

Communication skills

Customer service experience

Teamwork and independence

Problem solving

Organizational skills

Education

High School Diploma

Job description

Responsibilities

WHAT YOU'LL DO:

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Support recall documentation by checking manufacturer portals and notifying internal teams.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

Qualifications

WHAT WE'RE LOOKING FOR:

• Minimum of a High School Diploma is required.
• Must be able to communicate effectively, both verbal and written.
• Previous Customer Service experience is required, ideally within retail setting.
• People oriented, interacting positively with clients and other team members.
• Ability to work independently and in a team environment.
• Able to effectively troubleshoot and address/resolve customer complaints and issues.
• Attentiveness, decision-making, adaptability and relationship development are all keys to success in this positions.
• Strong organizational skills, attention to details and multitasking is essential.

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.

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