Guest Concierge & Park Ranger — Front Desk (Resort)

Equity LifeStyle Properties, Inc.; Florida; On-site; USD 30,000 - 48,000; Full time

Job summary

Equity LifeStyle Properties, Inc. in Eustis, Florida is hiring for a Park Ranger/Front Desk to provide exceptional guest and resident experiences.

The role combines front desk duties with property policing, including information provision, payments processing, inspections, and coordinating with the Property Manager to resolve inquiries. Strong customer service skills, reliability, and basic computer skills are essential; a high school diploma is required.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience.
• Strong organizational skills and attention to detail.
• Computer literacy and ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.
• Conduct routine property inspections to identify community rule violations, document findings with photographs, and issue violation notices as needed.
• Maintain accurate records of inspections and violations, upload documentation into the property management system, and assist with mail distribution and front desk operations as required.
• Sort and distribute resident mail in a timely and accurate manner.

Skills

Customer service

Organizational skills

Attention to detail

Computer literacy

Education

High school diploma

Job description

Equity LifeStyle Properties, Inc. in Eustis, Florida is hiring for a Park Ranger/Front Desk to provide exceptional guest and resident experiences.

The role combines front desk duties with property policing, including information provision, payments processing, inspections, and coordinating with the Property Manager to resolve inquiries. Strong customer service skills, reliability, and basic computer skills are essential; a high school diploma is required.