Guest Concierge

Mint; Washington (District of Columbia); Sur place; USD 23 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Free classes

Complimentary gym access

Résumé du poste

Mint is seeking enthusiastic individuals to join our studio as front desk associates, delivering warm welcomes, processing memberships, class registrations, and retail interactions with a friendly, proactive approach.

You will be proficient with our software, handle calls, manage towel & laundry duties, and support a positive guest experience while working 14-20 hours weekly. A one-year commitment and weekend availability preferred.

Qualifications

• Previous customer service experience required.
• Detail oriented and highly organized.
• Multi-task in a high paced environment.

Responsabilités

• Greet guests with a warm hello and friendly smile.
• Share membership options, class packages, and retail items.
• Be proficient with our software and handle class registrations.
• Answer phone calls and assist with schedules.
• Maintain studio cleanliness and organization.
• Support marketing efforts and towel/laundry duties.

Connaissances

Customer service

Friendly personality

Organized

Team player

Outils

CRM software

Class registration system

Description du poste

About YOU:

We are seeking hard-working individuals who are able to carry out the technical components of our studios, as well as provide top-notch guest services and sell the MINT experience, all while maintaining a positive and outgoing attitude. We look for friendly and organized candidates who have a passion for fitness AND for people. Genuine smiles and warm hellos are required!

Responsibilities:

• Greet each and every guest with a warm hello and friendly smile EVERY time
• Share membership options, class packages, and retail items to interested guests
• Be proficient with our software
• Answer phone calls and assist with class registration
• Be a gatekeeper for the facility and all processes
• Maintain studio organization, cleanliness, and tidiness
• Refill MINTy water pitchers
• Engaging all guests proactively & verbally - greetings, motivation, and support
• Communicate and exude MINT brand priorities in all that you do
• Work towards team goals in a positive and collaborative manner
• Participate in marketing/social media efforts by taking class "action" photos/video
• Proactively staying on top of laundry needs... it's never-ending at a gym! This includes collecting full towel hampers, running wash and dry cycles, folding towels and restocking locker rooms.
• Self-motivate to continually assess the club and client needs, meeting and exceeding expectations with logistics and service. There is always work to be done and a client that could use extra support or checking in!
• Complete Shift Reports consistently & thoroughly for every shift
• Be willing to complete all duties assigned by your manager

Skills/Experience:

• Passion for health and wellness while exuding positive energy
• Previous customer service experience required
• Detail oriented and highly organized
• Multi-task in high paced environment
• Collaborative skills and a performance driven team attitude
• Effective and pro-active communicator, well spoken and mannered
• Friendly, outgoing personality is a must - you must ENJOY talking with people and building relationships
• Use down time to prepare for busy periods - understand the importance and prioritize this.
• Combination of teamwork, and completely independent solo work is required.
• Ability to bend, reach, stand for long periods and lift/carry equipment a minimum of 25lbs.

Schedule and Compensation:

• Flexibility to work a combination of evenings, weekends and/or holidays.
• Part Time positions.
• Weekly commitments of between 14 - 20 hours per week, with a minimum of 2 shifts a week.
• Our company hours range from 5am-10pm most days of the year!
• $17.95 per hour
• Free classes and club membership.
• We look for a one-year commitment to the position.
• Complimentary class and gym access
• Unique and low-stress work environment
• Work environment that is motivating and supportive of your wellness goals
• Make a real difference in people's lives!
• Community partner discounts and events
• Wear yoga pants to work
• Progression opportunities in a growing company; we primarily promote from within
• Endless opportunities to connect with real humans vs staring at a digital device Mobile devices are put away during work shifts.

In General:

• Saturdays & Sundays, shifts between 7am-9pm
• Weekdays mornings, 5am - 8/9am
• Weekdays daytime, 8/9am-1pm and 1pm - 5:30pm
• Weekdays above can be part-time or combine shifts for a full-time position.
• General preference given to those that can work a minimum of 3 days a week consistently throughout the year for part-time work and 4-5 days a week for full-time.
• Preference given to those who will use their membership and their first-hand experience at MINT to improve club operations and client satisfaction. The best employees are also members who understand both client and staff perspectives and work for success for all!