Guest Communications & Support Officer

MicroSourcing; United States; À distance; USD 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive Total Rewards

Employee Referral Program

Work Life Balance

Résumé du poste

Beepo is seeking a Guest Communications & Support Officer to handle guest inquiries across online booking platforms and email with timely, courteous responses. You will provide daily check-in/check-out details, explain policies and amenities, coordinate with internal teams, and offer after-hours support as required.

This is a remote, day-shift role with growth opportunities. Ideal candidates have 1–2 years in customer service, strong written and spoken English, and experience with online booking

Qualifications

• 1–2 years of experience in customer service and admin
• Experience working with online booking platforms
• Email management and strong admin background
• Excellent written and verbal communication skills

Responsabilités

• Respond to guest inquiries across online booking platforms and email in a timely and courteous manner.
• Provide daily check-in/check-out information and assist guests with their requests.
• Communicate booking policies, property amenities, and operational procedures to guests.
• Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently.
• Provide after-hours guest support and emergency assistance when required.
• Perform other duties assigned by supervisors, primarily related to guest communication and support.

Connaissances

Customer service

Admin

Written communication

Verbal communication

Outils

Online booking platforms

Description du poste

Discover your 100% YOU with Beepo!

Position: Guest Communications & Support Officer

Location: Clark, Pampanga

Work setup & shift: Remote| Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

JOB DESCRIPTION Guest Communications & Support Officer Duties and Responsibilities:

• Respond to guest inquiries across online booking platforms and email in a timely and courteous manner.
• Provide daily check-in/check-out information and assist guests with their requests.
• Communicate booking policies, property amenities, and operational procedures to guests.
• Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently.
• Provide after-hours guest support and emergency assistance when required.
• Perform other duties assigned by supervisors, primarily related to guest communication and support.

Qualifications and Experience:

• At least 1 -2 years' experience in customer service and admin
• Experience working with any online booking platforms
• Experience in Email Management and strong admin background
• Excellent communication skills, both written and verbal

Soft Skills:

• High and strong attention to details
• Highly organized, empathetic and patient in how you relate to people.
• Has initiatives
• Problem Solving and Critical thinking skills
• Willingness to learn
• Excellent time management skills/meet deadlines
• Self-confidence and work well in a remote team environment.

Nice to have:

• Experience using Airbnb, Booking.com, Expedia, Agoda, etc is a plus
• Experience working in a Hospitality Industry is a plus

About BeepoBeepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries - the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply