Guest-Centric Service Advisor | European, OTE50k-120k

Swickard Auto Group; Anchorage (AK); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Life insurance

401(k) plan

Paid time off and holidays

Career path and advancement

Job summary

Porsche Audi Volkswagen of Anchorage, part of Swickard Auto Group, seeks a Service Advisor for the Volkswagen service drive. VW experience is a plus, though training will be provided. Join a close-knit team in Anchorage and help build guest loyalty through exceptional hospitality and clear communication.

Candidate should be customer-focused, organized, and ready to grow earnings in a high-volume, multi-brand dealership environment. A valid driver’s license is required.

Qualifications

• Service advisor experience preferred, not required; hospitality, sales, or guest-facing backgrounds encouraged.
• VW/European brand experience is a strong plus; familiarity with VW service processes is an advantage.

Responsibilities

• Serve as the primary contact for Volkswagen service guests from write-up to delivery.
• Translate repair information into clear communication to earn trust.
• Build estimates, set realistic timelines, and follow through with guests.
• Coordinate with technicians and parts to keep repairs moving.
• Identify and present additional service recommendations for safety and performance.
• Deliver a professional pickup/delivery experience that encourages repeat visits.
• Maintain accurate records in the DMS and ensure compliance.
• Represent the store and three European brands with hospitality standards.

Skills

Service advisor experience

Hospitality/guest-facing

Clear communication

Multi-brand dealership experience

DMS familiarity

Valid driver’s license

Tools

DMS platforms

Job description

Porsche Audi Volkswagen of Anchorage, part of Swickard Auto Group, seeks a Service Advisor for the Volkswagen service drive. VW experience is a plus, though training will be provided. Join a close-knit team in Anchorage and help build guest loyalty through exceptional hospitality and clear communication.

Candidate should be customer-focused, organized, and ready to grow earnings in a high-volume, multi-brand dealership environment. A valid driver’s license is required.