Guest-Centric Server | Flexible Hours & POS Expertise

Eatsugarnspice; Cincinnati (OH); On-site; USD 22,000 - 44,000; Full time

Job summary

Sugar n’ Spice in Cincinnati is seeking a Server to deliver a high-quality dining experience by providing exceptional service to guests within their assigned section. The role requires efficiency, task management, and adherence to service standards established since 1941.

Responsibilities include greeting guests, handling guest requests, answering menu questions, promoting specials, and using POS systems accurately.

Qualifications

• Proven ability to provide efficient and friendly service to customers within a designated section, which may include multiple tables.
• Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
• Strong communication skills, with the capability to follow and understand both written and spoken instructions.
• Able to effectively manage multiple tasks in a high-pressure environment.
• Comfortable working in tight spaces with varying noise levels and temperatures.
• Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.

Responsibilities

• Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
• Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
• Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
• Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
• Effectively use promotional strategies to enhance guest experiences and boost sales.
• Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
• Demonstrate proficiency in operating POS systems and handling various payment terminals.
• Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
• Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
• Perform additional duties as required to ensure the restaurant operates smoothly.

Job description

Sugar n’ Spice in Cincinnati is seeking a Server to deliver a high-quality dining experience by providing exceptional service to guests within their assigned section. The role requires efficiency, task management, and adherence to service standards established since 1941.

Responsibilities include greeting guests, handling guest requests, answering menu questions, promoting specials, and using POS systems accurately.