Guest-Centric Security & Safety Officer

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free employee meals

Discounted & Complimentary Room Nights

Medical Dental and Vision Insurance (全

Retirement savings plan

Excellent training and professional发展

Opportunities to work around the world

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking a Security Officer to help create a safe, secure, and welcoming environment for guests and colleagues. You will protect hotel assets, monitor safety operations, respond to emergencies, and deliver exceptional customer service in a fast-paced hospitality setting.

Ideal candidates demonstrate strong situational awareness, sound judgment, professionalism, and calmness under pressure while enforcing policies and coordinating with local responders as needed.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time and walk moderate distances.
• Must be able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Maintain a visible and professional presence throughout the property to promote safety.
• Conduct routine patrols of hotel facilities and grounds to identify safety concerns.
• Respond quickly and effectively to emergencies, including medical incidents and alarms.
• Investigate, document, and prepare detailed reports regarding incidents and suspicious activities.
• Enforce hotel policies and applicable laws while managing situations with professionalism.
• Assist with lost and found procedures, ensuring proper documentation and handling.
• Provide assistance, information, and directions to guests and colleagues with outstanding service.
• Coordinate with local law enforcement, fire departments, and emergency responders as needed.
• Monitor surveillance systems, alarms, and other security equipment to mitigate threats.
• Support hotel operations and events by maintaining a safe environment during conferences.
• Collaborate with hotel leadership to promote a culture of safety and security.

Skills

Verbal and written communication

Flexible schedule

Job description

Hyatt Regency Phoenix is seeking a Security Officer to help create a safe, secure, and welcoming environment for guests and colleagues. You will protect hotel assets, monitor safety operations, respond to emergencies, and deliver exceptional customer service in a fast-paced hospitality setting.

Ideal candidates demonstrate strong situational awareness, sound judgment, professionalism, and calmness under pressure while enforcing policies and coordinating with local responders as needed.