Security Officer 3pm-11pm

Hyatt Hotels Corporation; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free employee meals

Discounted & Complimentary Hotel RoomN

Medical Dental and Vision Insurance (F

Retirement savings plan

Excellent training and professional

Opportunities to work around the world

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking a dedicated Security Officer to maintain a safe, welcoming environment for guests and colleagues. You will protect hotel assets, monitor safety operations, respond to emergencies, and deliver exceptional customer service with calm professionalism.

The role requires strong situational awareness, sound judgment, and the ability to stay composed under pressure while enforcing policies and collaborating with hotel leadership.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods and walk moderate distances.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Maintain a visible, professional security presence across the property.
• Conduct routine patrols of facilities and grounds to identify risks.
• Respond quickly to emergencies and incidents with calm professionalism.
• Investigate, document, and report incidents and property damage.
• Enforce policies while treating guests and colleagues with respect.
• Assist with lost and found procedures, documenting belongings securely.
• Provide directions and information to guests and colleagues with excellent service.
• Coordinate with local law enforcement and emergency responders as needed.
• Monitor surveillance systems, alarms, and security equipment.
• Support events and high-guest activity periods with safety oversight.
• Collaborate with leadership to uphold a culture of safety.

Job description

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\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Job Summary

As a Security Officer at Hyatt Regency Phoenix, you will help create a safe, secure, and welcoming environment for guests, colleagues, and visitors. In this role, you will be responsible for protecting hotel assets, monitoring safety and security operations, responding to emergencies, and delivering exceptional customer service. Success in this position requires strong situational awareness, sound judgment, professionalism, and the ability to remain calm under pressure.

Key Responsibilities

• Maintain a visible and professional presence throughout the property to promote safety and security for guests and colleagues.
• Conduct routine patrols of hotel facilities and grounds to identify and address safety concerns, security risks, or unusual activity.
• Respond quickly and effectively to emergencies, including medical incidents, fire alarms, accidents, and other security-related situations.
• Investigate, document, and prepare detailed reports regarding incidents, accidents, property damage, and suspicious activities.
• Enforce hotel policies and applicable laws while managing challenging situations with professionalism, discretion, and respect.
• Assist with lost and found procedures, ensuring accurate documentation and the secure handling of guest belongings.
• Provide assistance, information, and directions to guests and colleagues, delivering outstanding customer service at all times.
• Coordinate with local law enforcement, fire departments, and emergency responders as needed.
• Monitor surveillance systems, alarms, and other security equipment to identify and mitigate potential threats.
• Support hotel operations and special events by helping maintain a safe environment during conferences, meetings, and periods of high guest activity.
• Collaborate with hotel leadership and department teams to promote a culture of safety and security throughout the property.

At Hyatt Regency Phoenix, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time and walk moderate distances
• Must be able to work a flexible schedule, including weekends and holidays

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