Guest-Centric Restaurant Server | Hotel Dining

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 17,908 - 26,174; Full time

Job summary

Concord Hospitality Enterprises seeks a Hotel Restaurant/Food Service Server to deliver exceptional guest experiences in our dining outlets. You will greet guests, take orders, and ensure timely, accurate service while maintaining cleanliness and a welcoming atmosphere.

The role emphasizes proactive communication, knowledge of menu items, and teamwork with the food and beverage team to satisfy guests and contribute to a positive brand experience across Concord managed hotels.

Responsibilities

• Maintains a calm demeanor during periods of high volume or unusual events
• Make decisions and solve problems in the interest of 100% guest satisfaction
• Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems
• Conforms to Concord and Brand safety and security policies to ensure the safety of all Employees and Guests during each shift
• Maintains a clean and organized workspace
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
• Comply with brand and corporate dress code

Job description

Concord Hospitality Enterprises seeks a Hotel Restaurant/Food Service Server to deliver exceptional guest experiences in our dining outlets. You will greet guests, take orders, and ensure timely, accurate service while maintaining cleanliness and a welcoming atmosphere.

The role emphasizes proactive communication, knowledge of menu items, and teamwork with the food and beverage team to satisfy guests and contribute to a positive brand experience across Concord managed hotels.