Restaurant Server

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

A hospitality company in Grand Rapids, Michigan is seeking Servers to enhance the dining experience through excellent customer service. This role is pivotal as it involves greeting guests, taking orders, and ensuring satisfaction throughout their visit. Candidates with a passion for service and strong interpersonal skills will thrive in this dynamic environment. The company values its associates and offers a supportive workplace culture focused on personal development and work-life balance.

Qualifications

• Passion to serve others with a cheerful attitude.
• Ability to engage with customers and provide a welcoming experience.
• High sense of responsibility and a proactive approach.

Responsibilities

• Greet guests promptly and provide a welcoming dining experience.
• Take accurate orders and enter them into the POS system.
• Serve food and drinks courteously and in a timely manner.

Skills

Customer service

Interpersonal skills

Responsiveness

Job description

Description

We are hiring Servers!

We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities:

• Greet guests promptly and provide a welcoming, professional dining experience
• Present menus, answer questions, and make food and beverage recommendations
• Take accurate orders and enter them into the POS system
• Serve food and drinks in a timely and courteous manner
• Check on guests to ensure satisfaction and address any concerns
• Process payments and handle cash/card transactions accurately
• Coordinate with kitchen and bar staff to ensure order accuracy and timing
• Set up, clean, and reset tables for service
• Maintain cleanliness and organization of the dining area and service stations
• Follow food safety, sanitation, and alcohol service guidelines
• Assist with room service orders or banquet service, if applicable
• Support opening and closing duties (stocking, cleaning, side work)

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All.