Resort Manager

Kerzner International; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Kerzner International seeks a Guest-focused Resort Manager to support the GM by directing daily operations and strategic planning across F&B, Rooms, Events, Spa, and more. The role emphasizes guest experience, staff development, and profitability while ensuring compliance with health and safety standards.

The successful candidate will lead diverse teams, partner with Sales & Marketing, and uphold brand standards to deliver memorable luxury guest experiences.

Qualifications

• Bachelor's degree in Hotel & Business Management.
• Minimum 5+ years in hotel management leadership roles.
• Experience in the United States market is required.
• Strong leadership, communication and guest-service focus.
• Background in F&B and hotel operations.

Responsibilities

• Oversee daily resort operations and provide strategic direction for all departments.
• Allocate responsibilities and manage a large workforce for efficiency.
• Monitor budgets, analyze financials and drive revenue growth.
• Collaborate with Sales & Marketing to promote services.
• Ensure compliance with health, safety, and licensing regulations.
• Lead learning and development plans for operational teams.

Skills

Leadership

Communication

English fluency

Problem solving

Business mindset

Education

Bachelor's degree in Hotel & Business Management

Tools

Microsoft Office

Opera

Micros

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Guest focused Resort Manager who will beassisting the GM by overseeing the daily management and providing strategic direction of the operations. Planning and supervising the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. Enhance customer dedication and expand clientele by strengthening the Resort reputation and the guest experience. The successful candidate is required to ensure the Resort continually exceeds guest expectations and establishes an environment that motivates colleagues and that helps for their development and growth. Will ensure compliance with licensing laws, health, hygiene, safety and other statutory regulations.

Key Duties & Responsibilities

To oversee the daily operations of the resort as well as provide strategic direction and clear objectives for all departments including F&B Service and Culinary, Events, Rooms & Activities, Spa, Facilities, Security, etc.)

Plan activities and allocate responsibilities, supervising an extensive large workforce to ensure the smooth and profitable running of business and achieve the most efficient operating model

Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits

Work Closely with Sales & Marketing to develop and implement an intuitive and efficient sales & marketing strategy to promote the hotel’s services

Communicate with guests and engage them (welcome them to the facilities, address their concerns, find solutions to problems, offer information, etc.)

Address maintenance issues, equipment, renovations, manning, etc.

Collaborate with partners and ensure the best are selected to work with

Inspect facilities regulary and enforce strict compliance with health and safety standards

Work closely with the quality management department

Ensure updated processes and procedures are implemented and applied to guarantee compliance across the resort

Ensure quality and service standards are well understood and applied by all colleagues & leaders, set and follow high targets and support the team for achieving them

Ensure learning & development plans are set and followed for the operational teams

Set Colleague Engagement action plans and follow to ensure satisfaction, loyalty and dedication of the teams

Skills, Experience & Educational Requirements

Minimum of a bachelor's degree in Hotel & Business Management

Proven experience as Hotel Manager or relevant senior leadership role, minimum of 5 years, large volume

Strong working experience in the United States is required, international experience would be an advantage

Strong background in F&B plus experience in hotel operations

Demonstrated strong leadership abilities

Excellent communication and interpersonal skills

Fluency with the English language, both written and spoken, is required; knowledge of other languages would be an advantage

Outstanding aptitude in decision making and problem solving

A strong business mindset in planning, organizing and analyzing figures and market

Proficient with typical computer systems to include Microsoft Office, Opera, Micros, and other typical hotel programs

Physical Requirements

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Physical requirements include but are not limited to:

Constant sitting, standing, and walking, stooping, and bending in an office environment

Constant typing, looking at computer screens, speaking on a telephone, and utilizing other electronic equipment

Frequently required to work in outdoor environments which may present extreme weather conditions such as snow, rain, heat, wind, etc.

Occasionally required to stoop, bend, lift and carry up to 50 lbs

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.