Guest-Centric Cook & Food Quality Specialist

Bally’s Corporation; Baton Rouge (LA); On-site; USD 18,000 - 25,000; Full time

Job summary

Bally's Corporation in Baton Rouge is hiring a guest-focused team member to welcome guests, ensure timely food delivery, and maintain a clean, organized workstation.

You will follow recipes and standards, work with colleagues across shifts, manage health and safety guidelines, and handle occasional guest concerns with discretion, including nights, weekends, and holidays.

Shifts may change; flexibility and teamwork are essential in this hospitality role.

Qualifications

• High school diploma or GED preferred.
• Excellent teamwork and interpersonal skills.
• Must have professional demeanor with guests and team members.
• Gaming industry experience is preferred.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Ensure consistent product delivery to guests.
• Accurately prepare all food items according to established measurements and recipes.
• Adhere to control procedure for food costs and quality.
• Check station before, during, and after shift for proper set-up and cleanliness.
• Perform all assigned side work to include replenishing/restocking workstation with supplies.
• Encourage and abide by all health codes and hand washing guidelines.
• Maintains cleanliness and sanitation of equipment, food storage, and work areas.
• Provide clear direction, instruction, and guidance to subordinates.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management

Skills

Guest service

Teamwork

Communication

Professional demeanor

Gaming industry experience

Education

High school diploma or GED

Job description

Bally's Corporation in Baton Rouge is hiring a guest-focused team member to welcome guests, ensure timely food delivery, and maintain a clean, organized workstation.

You will follow recipes and standards, work with colleagues across shifts, manage health and safety guidelines, and handle occasional guest concerns with discretion, including nights, weekends, and holidays.

Shifts may change; flexibility and teamwork are essential in this hospitality role.