Guest-Centric Banker & Tech-Savvy Advisor

JPMorganChase; Beverly Hills (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

JPMorganChase is seeking an Associate Banker to welcome clients, deliver attentive service, and promote Chase's digital solutions in our Beverly Hills branch. You will build trusted relationships and help clients reach their financial goals.

As part of Consumer & Community Banking, you will open new accounts, educate clients on mobile and online banking, and collaborate with branch teammates to ensure a seamless, compliant banking experience.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to engage clients and communicate clearly.
• Ability to resolve client issues with attention to detail.
• Ability to work with a team to deliver seamless service.
• Ability to quickly learn banking products and procedures.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Adaptability

Education

High school diploma or GED

Job description

JPMorganChase is seeking an Associate Banker to welcome clients, deliver attentive service, and promote Chase's digital solutions in our Beverly Hills branch. You will build trusted relationships and help clients reach their financial goals.

As part of Consumer & Community Banking, you will open new accounts, educate clients on mobile and online banking, and collaborate with branch teammates to ensure a seamless, compliant banking experience.