Guest‑Centric Auto Service Advisor

jobr.pro; Broadview Heights (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Christian Brothers Automotive in Broadview Heights, OH is seeking an Automotive Service Advisor who will be the trusted liaison for guests and their vehicles. You will guide customers through repair processes, explain options, and keep them informed from drop-off to delivery.

The role emphasizes hospitality, teamwork, and accurate service recommendations while maintaining integrity and high customer satisfaction in a busy shop environment.

Qualifications

• Valid driver’s license and driving record acceptable to insurer.
• Proficiency with Windows-based software and automotive store applications.
• Experience in automotive customer service or as a service advisor/salesRole

Responsibilities

• Greet guests with hospitality and respect.
• Present best repair options in clear terms.
• Manage store workflow efficiently.
• Sell services with integrity.
• Maintain a positive team atmosphere.
• Communicate clearly by phone.
• Build long-term customer relationships.
• Coordinate customer service activities.
• Shuttle guests in CBA vehicle when needed.
• Ensure repairs meet specifications.
• Work with team to assist others.
• Other duties as assigned.

Skills

Driver's license

Windows software

Automotive CS experience

Job description

Christian Brothers Automotive in Broadview Heights, OH is seeking an Automotive Service Advisor who will be the trusted liaison for guests and their vehicles. You will guide customers through repair processes, explain options, and keep them informed from drop-off to delivery.

The role emphasizes hospitality, teamwork, and accurate service recommendations while maintaining integrity and high customer satisfaction in a busy shop environment.