Automotive Service Advisor & Relationship Builder

Christian Brothers Automotive; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Base & Bonus Scale

Paid Vacation

Paid Holidays

Healthcare Benefits

Employee Point Store Access

Continuous Training

Employee Appreciation Events

Chaplain Care Support

Weekly Team Lunches

Locally Owned and Operated

Job summary

Christian Brothers Automotive in Columbus, OH is seeking an Automotive Service Advisor/Writer to guide customers through the repair process and communicate vehicle status. You will cultivate relationships with customers and ensure satisfaction from intake to completion.

The role emphasizes hospitality, clear explanations of repairs, and coordinating service flow with the shop team. Local location offers full-time hours and a focus on customer care.

Qualifications

• Greet customers with hospitality and build rapport.
• Explain service recommendations clearly to customers.

Responsibilities

• Greet every customer with hospitality and respect.
• Present the best repair solutions in a clear, easy-to-understand way.
• Manage the store workflow efficiently.
• Sell services honestly without compromising integrity.
• Maintain a positive attitude and team atmosphere.
• Communicate clearly with customers by phone.
• Build long-term relationships with guests and staff.
• Directs and participates in customer service activities.
• Ensure repairs are performed to proper specifications.
• Work with the team and assist others as needed.

Skills

Positive attitude

Friendly demeanor

Valid Driver's License

Job description

Christian Brothers Automotive in Columbus, OH is seeking an Automotive Service Advisor/Writer to guide customers through the repair process and communicate vehicle status. You will cultivate relationships with customers and ensure satisfaction from intake to completion.

The role emphasizes hospitality, clear explanations of repairs, and coordinating service flow with the shop team. Local location offers full-time hours and a focus on customer care.