GUEST CARE COORDINATOR

Rejuve-Salon-Spa-; Carmel (IN); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Paid time off

401(k) with company match

Product/service discounts

Ongoing education

Career development

Job summary

Rejuve Salon Spa Carmel is seeking a polished Guest Care Coordinator. This front-desk role requires warmth, reliability, and a professional hospitality mindset to welcome guests, answer questions, books appointments, and support a seamless checkout experience.

Ideal candidates have experience in guest-facing roles, with Fridays and Saturdays availability. Part-time or full-time schedules are offered, with competitive pay and opportunities for discounts and education to grow within the team.

Qualifications

• Prior experience in a customer-facing or hospitality role.
• Salon experience is a plus, not required.
• Availability that includes Fridays and Saturdays with a mix of morning and evening shifts.

Responsibilities

• Create a warm, intentional welcome for every guest from the moment they walk in.
• Manage the front desk: scheduling appointments, bookings, and in-person/phone questions.
• Explain services, products, memberships, and packages to guests.
• Recommend Aveda retail and extend results at home.
• Guide guests through sign-ups with enthusiasm.
• Keep the front area neat, restock, launder towels, and handle small luxuries.
• Assist opening/closing with consistent standards.
• Serve beverages and maintain guest comfort throughout visits.
• Collaborate with stylists and teammates for smooth operations.
• Help with light bookkeeping, inventory, and retail tracking.

Skills

Customer-facing

Hospitality

Communication

Organization

Team player

Reliability

Proactive

Learner mindset

Job description

GUEST CARE COORDINATOR

Rejuve Salon Spa, an Aveda Lifestyle Salon Carmel, IN Part-Time or Full-Time | $13 to $16 per hour (based on experience)

The first and last impression a guest has of Rejuve happens at the front of the house. Our Guest Care Coordinator sets the tone for the entire visit: the warm welcome at the door, the confident answer to a question, the seamless checkout, and the genuine goodbye that makes someone want to come back. This is not a fill-in job for whoever happens to be available. It is a professional hospitality role for someone who takes real pride in taking care of people.

Rejuve Salon Spa is an Aveda Lifestyle Salon in Carmel, Indiana. We exist to elevate lives by developing exceptional professionals who create remarkable experiences, for every guest, every team member, and every community we serve. Everything we do is guided by The Rejuve Way: we lead with intention, we create remarkable experiences, and we hold ourselves to a standard of professionalism our guests can feel. If that is the kind of team you want to be part of, keep reading.

WHO WE ARE LOOKING FOR

We are looking for an experienced, polished professional, not an entry-level fill-in. The ideal candidate has spent time in a guest-facing role (hospitality, front desk, retail, or service) and knows how to carry themselves with warmth and composure. You are dependable, coachable, and you genuinely enjoy making people feel cared for. You take ownership of your work without being asked, and you are eager to keep learning: about our services, our Aveda products, and the craft of remarkable hospitality.

WHAT YOU WILL DO

• Create a warm, intentional welcome for every guest, setting a positive tone from the moment they walk in.


• Manage the guest experience at the front desk: scheduling appointments, handling bookings, and answering questions in person and over the phone with clarity and confidence.


• Speak knowledgeably about our services, Aveda products, and membership and package options, helping guests choose what is right for them.


• Offer thoughtful, personalized Aveda retail recommendations that extend the guest's results at home.


• Guide guests through membership and package sign-ups, explaining the benefits with genuine enthusiasm.


• Keep the salon pristine and welcoming: maintaining the front area, restocking retail shelves, laundering towels, and handling the small details that make luxury feel effortless.


• Support the opening and closing of the salon, so every day begins and ends to the same standard.


• Serve beverages and attend to each guest's comfort throughout their visit.


• Partner closely with stylists and teammates so the day runs smoothly for everyone.


• Assist with day-to-day operations: light bookkeeping, inventory, and tracking retail sales.

WHAT YOU BRING

• Prior experience in a customer-facing or hospitality role where professionalism and reliability mattered. (Salon experience is a plus, not a requirement. The right attitude and work ethic matter most.)


• A professional, polished presence paired with genuine, outgoing warmth.


• Clear, articulate communication, both in person and over the phone.


• A self-starter's initiative: you see what needs doing, and you do it.


• Strong organization and attention to detail, even when the salon is busy.


• A true team-first mindset, because at Rejuve, no one succeeds alone.


• Enthusiasm for learning and growing: our products, our systems, and our standards.


• Availability that includes Fridays and Saturdays, with a mix of morning and evening (open and close) shifts. Full-time and part-time schedules are available.

WHAT WE OFFER

• Competitive pay ($15 to $16 per hour, based on experience), with opportunity for retail commission.


• Paid time off and vacation for full-time team members.


• 401(k) with company match.


• Generous discounts on salon products and services.


• Ongoing, paid continuing education to grow your skills and your career.


• A supportive, professional team that genuinely invests in your development.

WHY REJUVE

At Rejuve, we believe remarkable experiences begin with remarkable professionals. We are not simply building a salon. We are building a community of people who elevate one another and take real pride in their work. If you are ready to bring your experience, your professionalism, and your passion for taking care of people to a team that will help you grow, we would love to meet you.