Guest Attendant (Seasonal)

Alamo Drafthouse Cinema; San Francisco (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player in the entertainment sector is seeking enthusiastic Guest Attendants to enhance the cinema experience. In this dynamic role, you'll serve as the primary point of contact for guests, ensuring they feel welcomed and valued. Responsibilities include managing orders, maintaining cleanliness, and upholding safety standards. This position offers a fun workplace with flexible scheduling, competitive pay, and various benefits. If you have a passion for hospitality and a love for cinema, this opportunity is perfect for you!

Benefits

Free Movies & Food

Paid Time Off

Flexible Scheduling

Medical, Dental, Vision Benefits

Qualifications

• 2+ years experience in a high-volume restaurant/theater environment preferred.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Maintain cleanliness standards and organize theater cleaning.
• Manage guest orders and ensure excellent guest interactions.

Skills

Customer Service

Team Collaboration

Problem Solving

Education

High School Diploma

Tools

POS Touchscreen Devices

Job description

Compensation Range:

$19.20 - $20.10 Plus Tips

Location:

2550 MISSION ST, SAN FRANCISCO, California, 94110
Our Guest Attendants will serve theater guests, acting as their point of contact for functions such as check-in, finding theaters, answering questions at the Concierge desk, taking orders, delivering food and beverages, and processing payments. They focus on creating a world-class hospitality experience while adhering to safety standards to ensure a safe, clean, and enjoyable environment. They understand that being off task is acceptable if they are focused on the Mission: To Ensure Every Guest Has An Awesome Experience And Is Excited To Return.

They are the face of Alamo for guests and will do what it takes to make them feel welcome and cared for.

WHAT WE OFFER

• A fun workplace where you can be yourself and do great work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits available for all full-time and part-time teammates

OUR MISSION:

To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back

CORE ROLE RESPONSIBILITIES:

• Maintain kindness and understanding
• Organize and lead theater cleaning, ensuring seats are sanitized before the next film
• Manage order cards, safety, and guest needs across multiple theaters
• Launch and manage guest orders from POS entry to delivery
• Perform opening and closing duties as assigned
• Maintain assistive listening and closed-caption devices
• Foster a positive, team-driven atmosphere
• Troubleshoot guest issues with management support
• Own the lobby and seating experience, including managing lines, announcing seating, guiding guests, and communicating with leadership
• Maintain knowledge of menu offerings and films/shows
• Uphold cleanliness standards for all venue areas
• Follow all safety protocols to keep teams and guests healthy
• Ensure excellent guest interactions and overall experience
• Adhere to company values, code of conduct, and operational guidelines

QUALIFICATIONS:

• 2+ years experience in high-volume restaurant/theater environment preferred
• Ability to work collaboratively in a fast-paced environment
• Flexible schedule including mornings, nights, weekends, and holidays
• Active alcohol certification
• Active food handler certification
• Being an cinephile is a plus!

PHYSICAL REQUIREMENTS:

• Ability to lift and transport items up to 50 lbs
• Stand for extended periods
• Walk up and down stairs multiple times
• Position oneself discreetly in theaters
• Operate POS touchscreen devices
• Work carefully in a busy, loud environment

OUR CORE VALUES:

DO THE RIGHT THING
We aim to be a force of good, standing up for our beliefs with kindness.

FOSTER COMMUNITY
We celebrate differences, support each other's passions, and build strong local ties.

BOLDLY GO
We seek new experiences, innovate, take risks, and learn from mistakes.

GIVE A SH!T
We obsess over details to create amazing guest experiences and take pride in our work.

Company: Alamo Drafthouse Cinema