Guest Attendant (Seasonal)

Drafthouse; San Francisco (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading cinema company seeks Guest Attendants to provide world-class hospitality experiences while ensuring safety and cleanliness. Responsibilities include guest service, managing food orders, and maintaining venue standards. Ideal candidates will thrive in a fast-paced environment and possess relevant certifications.

Benefits

Free movies & food

Paid time off

Flexible scheduling

Medical, dental, vision, and other benefits

Qualifications

• 2+ years experience in a high-volume restaurant/theater environment.
• Active alcohol and food handler certifications with applicable agencies.
• Ability to work flexible hours including early mornings, late nights, and holidays.

Responsibilities

• Serve guests and manage orders efficiently.
• Ensure cleanliness and safety standards in the theater.
• Assist with guest issues and maintain a positive atmosphere.

Skills

Customer Service

Team Collaboration

Problem-Solving

Job description

Compensation Range:

$18.67 - $20.10 Plus Tips

Location:

2550 MISSION ST, SAN FRANCISCO, California, 94110

Our Guest Attendants will serve our theater guests and be their point of contact for various functions within the venue, including check-in, directing guests to theaters, answering questions at the Concierge desk, confirming and taking orders in the theater, delivering food and beverages, and processing payments. They focus on creating a world-class hospitality experience while adhering to safety standards to ensure a safe, clean, distraction-free, and enjoyable environment. They understand that sometimes it's okay to be off task if they are on the Mission: To Ensure Every Guest Has An Awesome Experience And Is Excited To Return.

They are the face of the Alamo for our guests and will do what it takes to make them feel welcome and cared for.

WHAT WE OFFER

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

OUR MISSION:

To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back

CORE ROLE RESPONSIBILITIES:

• Maintain kindness and understanding
• Organize and lead theater cleaning, ensuring each occupied seat is marked, cleaned, and sanitized before the next film
• Ensure order cards, safety, and guest needs are addressed in multiple theaters
• Launch and manage guest orders from POS entry to delivery
• Perform assigned opening and closing duties on specified shifts
• Maintain assistive listening and closed-captioned devices
• Maintain a positive, team-driven atmosphere
• Troubleshoot guest issues with management support
• Own the lobby and seating experience—announce theater seating, guide guests to theaters/facilities, communicate with leadership as needed
• Maintain knowledge of core and limited-time menu offerings
• Stay informed about films and events in theaters
• Maintain cleanliness standards for the venue—seats, handrails, tables, lobby, and touched areas
• Follow all safety protocols to keep teams and guests healthy—know all policies and procedures
• Manage all guest-facing interactions and overall guest experience in the theater
• Uphold standards of behavior per company values, Code of Conduct, and Operational Guidelines

QUALIFICATIONS:

• 2+ years experience in a high-volume restaurant/theater environment (a plus)
• Ability to work collaboratively in a fast-paced environment
• Flexible schedule—early mornings, late nights, weekends, holidays
• Active alcohol certification with the applicable state agency
• Active food handler certification with the applicable state agency
• Being an cinephile is a plus!
• This is a seasonal position ending on 8/12/25

PHYSICAL REQUIREMENTS:

• Lift and transport items up to 50 lbs.
• Stand for extended periods
• Walk up and down stairs multiple times
• Position oneself to avoid view of guests when needed
• Operate POS touchscreen devices
• Work cautiously in a busy, sometimes loud environment

OUR CORE VALUES:

DO THE RIGHT THING: We strive to be a force of good, stand up for our beliefs with kindness.

FOSTER COMMUNITY: We value diversity, support each other, and connect with the local community.

BOLDLY GO: We seek new experiences, innovate, take risks, and learn from mistakes.

GIVE A SH!T: We are passionate about creating great experiences, obsess over details, and pursue excellence.

Company: Alamo Drafthouse Cinema