Guest Attendant (Seasonal)

Drafthouse; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Guest Attendants to enhance the hospitality experience for theater guests. This role involves serving guests, managing orders, and ensuring a clean and safe environment. Ideal candidates will thrive in a fast-paced setting, showcasing excellent customer service and teamwork. Enjoy perks like free movies and flexible scheduling while contributing to a vibrant community atmosphere. If you have a passion for cinema and a dedication to guest satisfaction, this opportunity is perfect for you.

Benefits

Free movies & food

Paid time off

Flexible scheduling

Medical, dental, vision benefits

Qualifications

• 2+ years experience in a high-volume restaurant/theater environment.
• Active alcohol and food handler certifications as required by the state.

Responsibilities

• Serve theater guests and handle check-in and orders.
• Maintain cleanliness and safety standards in the venue.
• Foster a positive atmosphere and troubleshoot guest issues.

Skills

Customer Service

Team Collaboration

Flexibility

Problem Solving

Education

High School Diploma

Tools

POS Touchscreen Devices

Job description

Compensation Range:

$19.20 - $20.10 Plus Tips

Location:

2550 MISSION ST, SAN FRANCISCO, California, 94110

Our Guest Attendants will serve theater guests, handling check-in, guiding guests, answering questions at the Concierge desk, taking and delivering orders, and processing payments. They focus on creating a world-class hospitality experience while maintaining safety standards to ensure a safe, clean, and enjoyable environment. They are the face of Alamo, making guests feel welcome and cared for.

WHAT WE OFFER

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits for all full-time and part-time teammates

OUR MISSION:

To ensure every guest and teammate has an awesome experience and is excited to return.

CORE ROLE RESPONSIBILITIES:

• Maintain kindness and understanding
• Organize and lead theater cleaning, ensuring seats are sanitized before the next film
• Manage order cards, safety, and guest needs across multiple theaters
• Launch and manage guest orders from POS to delivery
• Perform opening and closing duties as assigned
• Maintain assistive listening and closed-caption devices
• Foster a positive, team-driven atmosphere
• Troubleshoot guest issues with management support
• Own the lobby and seating experience, maintaining socially distant lines, announcing seating, guiding guests, and communicating with leadership
• Know the core and limited-time menu offerings
• Stay informed about films and events
• Maintain cleanliness standards in all venue areas
• Follow safety protocols to ensure health standards
• Handle all guest interactions and ensure a positive experience
• Uphold standards of behavior aligned with company values and policies

QUALIFICATIONS:

• 2+ years experience in high-volume restaurant/theater environment (a plus)
• Ability to work collaboratively in a fast-paced environment
• Flexible schedule, including early mornings, late nights, weekends, holidays
• Active alcohol and food handler certifications as required by the state
• Interest in cinema is a plus!

PHYSICAL REQUIREMENTS:

• Lift and transport items up to 50 lbs
• Stand for extended periods
• Walk up and down stairs frequently
• Position oneself discreetly in theaters
• Operate POS touchscreen devices
• Work cautiously in a busy, sometimes loud environment

OUR CORE VALUES:

• DO THE RIGHT THING: Be a force of good, stand up for beliefs, start with kindness.
• FOSTER COMMUNITY: Celebrate differences, support growth, build community ties.
• BOLDLY GO: Seek new experiences, innovate, learn from mistakes.
• GIVE A SH!T: Obsess over details, pursue excellence, make a difference for guests and teammates.

Company: Alamo Drafthouse Cinema