Guest Attendant

HMC Hotel Management Consulting; Naples (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Guest Attendant at WoodSpring Suites in Naples, FL. Be the first point of contact for guests, ensuring a welcoming environment while managing front office operations and guest services. Enjoy a performance-based culture with opportunities for career growth and a range of benefits including medical, dental, and vision coverage.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Qualifications

• Minimum one year in customer service; hotel experience preferred.
• Proficient with computers.

Responsibilities

• Managing reservations, check-ins, and check-outs.
• Meeting guest needs and fulfilling special requests.
• Performing cleaning tasks and maintaining cleanliness.

Skills

Communication

Organizational Skills

Problem Solving

Job description

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Exciting Opportunity: Guest Attendant at WoodSpring Suites in Naples, FL!

About the Role:

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $15.50 - $17.50.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Medical, dental, and vision benefits in addition to paid time off for full-time employees.
• Employee Assistance Program: Complimentary support for personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Front Office Operations: Managing reservations, check-ins, check-outs, and related paperwork.
• Guest Services: Meeting guest needs, conducting tours, closing sales, fulfilling special requests.
• Laundry Duties: Washing, drying, folding, organizing linens and towels, maintaining laundry area.
• Cleaning & Maintenance: Performing cleaning tasks, stocking supplies, ensuring cleanliness.
• Sales & Marketing: Assisting with in-house sales and marketing initiatives.
• Emergency Procedures: Following safety protocols and ensuring security.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum one year in customer service; hotel experience preferred.
• Proficient with computers.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive problem solver.

Physical Requirements:

• Climbing stairs and ladders.
• Performing tasks involving kneeling, squatting, standing, sitting, bending, twisting.
• Lifting, pushing, pulling up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify this job description. This is not an employment contract, and employment is at-will. Reasonable accommodations will be made for qualified individuals with disabilities. We are an equal opportunity employer, and comply with all applicable laws. We participate in E-Verify and maintain a drug-free workplace.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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