Guest Attendant

HMC Hotel & Travel Management Consulting; Fort Mill (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel management company is looking for a Guest Attendant to join their team at WoodSpring Suites in Fort Mill, SC. In this customer-focused role, you will handle front office operations, support guest services, and ensure property cleanliness. The position offers competitive pay, benefits, and opportunities for career growth in a supportive environment.

Benefits

Medical, dental, and vision benefits

Paid time off for full-time employees

DailyPay Access

Employee Assistance Program

Career growth opportunities

Qualifications

• At least one year in customer service; hotel experience preferred.
• Proficient with computers.
• Excellent communication skills.

Responsibilities

• Manage front office operations including check-ins and check-outs.
• Provide guest services and fulfill special requests.
• Maintain cleanliness and handle laundry duties.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Job description

Exciting Opportunity: Guest Attendant at WoodSpring Suites in Fort Mill, SC!

About the Role:

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this customer service role, you will be the face of our property and the first point of contact for our guests.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $14.75 - $16.75.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Medical, dental, and vision benefits, plus paid time off for full-time employees.
• Employee Assistance Program: Complimentary support for personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company.

Primary Duties:

• Front Office Operations: Reservations, check-ins, check-outs, and report review.
• Guest Services: Meeting guest needs, conducting tours, closing sales, fulfilling special requests.
• Laundry Duties: Washing, drying, folding linens, maintaining laundry area.
• Cleaning & Maintenance: Cleaning tasks, stocking supplies, ensuring cleanliness.
• Sales & Marketing: Supporting in-house sales and marketing efforts.
• Emergency Procedures: Following safety protocols and ensuring security.
• Other duties as assigned.

Preferred Qualifications:

• At least one year in customer service; hotel experience preferred.
• Proficient with computers.
• Excellent communication skills.
• Strong organizational and problem-solving skills.
• Proactive approach to solving problems.

Physical Requirements:

• Climbing stairs and ladders.
• Performing tasks involving kneeling, standing, sitting, bending, twisting.
• Lifting up to 20lbs regularly, up to 50lbs occasionally.

Hotel Management and Consulting, Inc. reserves the right to modify this job description. Employment is at will. We are an equal opportunity employer, complying with all applicable laws, and a drug-free workplace.