Guest Attendant

Akron Children's Hospital; Boardman (OH); On-site; USD 17,000 - 19,000; Part time

Job summary

Akron Children's Hospital seeks a Guest Attendant to greet visitors and support the front-line experience. This part-time role (10 hours per week) requires flexibility to work day shifts, including weekends and holidays, with on-site presence at Beeghly Medical Park Building D information desk.

The Guest Attendant provides directions, screens access, and coordinates with security as needed, while delivering a friendly, helpful service at critical entry and exit points.

Qualifications

• High School diploma or equivalent required.
• Previous customer service experience strongly desired.
• Experience in healthcare is preferred.

Responsibilities

• Greet and assist visitors, providing information and directions.
• Screen and coordinate access for patients, families, and visitors.
• Coordinate with security to address disturbances and ensure safety.
• Demonstrate outstanding interpersonal and communication skills.
• Be proactive, enthusiastic, helpful, and supportive in all interactions.
• Work independently or as part of a team to handle duties.
• Remain calm in stressful situations and manage tense interactions.
• Perform other duties as required.

Skills

Customer service

Communication skills

Teamwork

Education

High School graduate

Job description

Part Time (10 hours per week)

Variable Day Shifts (Must be able to work as early as 6am and as late as 6pm)

Includes weekend and holiday rotation

Onsite at the Information Desk in Building D at Beeghly Medical Park

Summary

The Guest Attendant delivers a positive welcoming experience at critical points of first and last impressions- the entries and exits of the hospital campus. The Guest Attendant sets a positive, helpful and supportive tone in every interaction.

Responsibilities

• 1.Serves as a resource and coordinating link in assigned areas. Proactively offers helpful information such as directions.
• 2.Screens and facilitates access for patients, families, and visitors.
• 3.Summons supplementary security assistance as required to quell disturbances and prevent unauthorized access.
• 4.Must have outstanding human interaction and communication skills.
• 5.Must be proactive, enthusiastic, helpful, and supportive.
• 6.Must be able to work independently or as part of a team.
• 7.Must be able to handle occasional stressful situations or tense interactions.
• 8.Other duties as required.

Other information:

Technical Expertise

• 1.Previous customer service or equivalent experience is strongly desired.
• 2.Experience in healthcare is preferred.

Education and Experience

• 1.Education: High School Graduate or equivalent is required.
• 2.Certification: None
• 3.Years of experience: None
• 4.Years of experience supervising: None

Part Time

FTE: 0.250000

Status: Onsite