Patient Guest Relation Rep (PT Weekends)

MedStar Health; Rosedale (MD); On-site; USD 25,000 - 40,000; Part time

Job summary

MedStar Health at Franklin Square Medical Center is seeking a part-time Patient and Guest Relations Representative for weekend shifts (Saturday & Sunday, 6:30am-3:00pm) in a 24/7 environment. You will greet patients and visitors, provide information and directions, and help resolve questions and concerns across hospital areas.

The role includes issuing IDs, coordinating transportation, monitoring lobby areas, and supporting departments with guest services.

Qualifications

• Verbal and written communication skills.
• Strong interpersonal skills.
• Organization and the ability to handle rapid multi-task situations.
• General office experience strongly preferred.
• Basic computer skills preferred.

Responsibilities

• Contributes to the achievement of department goals and adheres to policies and safety standards.
• Welcomes patients and visitors and provides information and directions within the hospital.
• May coordinate transportation and escort patients/visitors.
• May issue photo identification badges to associates, vendors and contractors.
• Oversees facility entrances offering assistance to guests.
• May arrange overnight accommodations and assist with wake-up calls and rides.
• Monitors waiting areas and supports doctors, family members and patients.
• May handle patient/visitor complaints and escalate as needed.
• May orient volunteers to information desks and participate in committees.
• Performs other duties as assigned.

Education

High School Diploma or GED

Tools

MS Office

Job description

About The Job

Location: Franklin Square Medical Center

Schedule: Weekends, Saturday & Sunday 6:30am-3:00pm

Status: Part-time, 20-hours per week

General Summary Of Position

Serves as a primary contact to patients family members or visitors. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations. Seeks to solve patient/guest problems and/or complaints or escalates to other personnel when needed. May be responsible for the issuance of identification badges to associates vendors and contractors. May receive prioritize and dispatch emergency and non-emergency calls for security services. Patient and Guest Relations Representatives are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts.

Primary Duties And Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests.
• May coordinate transportation services and/or escorts patients/visitors/staff as necessary. Accesses computer terminal for patient information regarding admissions transfers and discharges.
• May issue photo identification badges to associates vendors and contractors.
• Oversees the entrances to the facility offering assistance and services as guests enter. May assist with parking (valet parking distributing discount parking coupons and validation for free parking).
• May arrange overnight accommodations within the hospital. Checks guests in/out collect money for accommodations make deposits provide/arrange guest services such as wake up calls rides/directions to various locations and escort service. May also arrange for overnight accommodations at local area hotels.
• If assigned to a specific department monitors the waiting areas interacts with doctors family members and patients. Provides coffee answers questions and seeks to resolve difficulties/issues or sees that they are resolved.
• May take patient and visitor complaints; resolve simple complaints; refers complicated complaints to patient advocates supervisor and/or affected department(s); and assures follow-up.
• May orient volunteers to staff the information desks located throughout the facility.
• Monitors appearance of lobbies waiting areas elevators and entrances.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
• Performs other duties as assigned.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• 1-2 years Job related experience required

Licenses and Certifications

• Must successfully complete all MedStar initial training related to violence prevention de-escalation and crisis prevention intervention. required

Knowledge Skills And Abilities

• Verbal and written communication skills.
• Strong interpersonal skills.
• Organization and the ability to handle rapid multi-task situations.
• General office experience strongly preferred.
• Basic computer skills preferred.

This position has a hiring range of

USD $18.40 - USD $29.74 /Hr.