Guest Arrival Concierge

Skamania Lodge; Stevenson (WA); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

On-site wellness programs

Local discounts

Employee rates on hotel stays

Training and development opportunities

Job summary

Pyramid Global Hospitality is seeking a front desk/guest services associate for Skamania Lodge in the Pacific Northwest. The role focuses on creating a warm welcome, guiding guests through check-in, and delivering personalized service that anticipates guest needs.

The position emphasizes teamwork, a friendly disposition, and strong communication to ensure a memorable guest experience across a vibrant hotel property with diverse amenities.

Qualifications

• One year of experience in customer service.
• Flexible availability including evenings, weekends, and holidays.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet and welcome all guests upon arrival, creating a positive first impression.
• Escort guests to the front desk and provide guidance through the check-in process.
• Deliver personalized service by anticipating guest needs and collaborating with team members.
• Maintain a clean, organized entrance and lobby area in coordination with lobby attendants.
• Promote hotel amenities and enhance the overall guest experience through knowledgeable recommendations.

Skills

Verbal communication

Team player

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a front desk/guest services associate for Skamania Lodge in the Pacific Northwest. The role focuses on creating a warm welcome, guiding guests through check-in, and delivering personalized service that anticipates guest needs.

The position emphasizes teamwork, a friendly disposition, and strong communication to ensure a memorable guest experience across a vibrant hotel property with diverse amenities.