Executive Housekeeper

BENCHMARK; Stevenson (WA); On-site; USD 46,838 - 50,971; Full time

Job summary

Pyramid Global Hospitality is seeking an experienced Housekeeping Leader for Skamania Lodge in Stevenson, WA. You will lead all housekeeping operations across lodge guestrooms, cabins, villas, and public areas, ensuring every space meets cleanliness, quality, and brand standards while managing daily payroll and expenses.

The role requires five+ years of progressive leadership, strong financial acumen, and proficiency with property management systems.

Qualifications

• Five or more years of progressive housekeeping leadership experience in a full-service hotel or resort.
• Strong financial acumen and labor management experience.
• Experience with property management and housekeeping systems.
• Strong Microsoft Office and Excel skills.
• Excellent leadership, communication, coaching, and organizational skills.

Responsibilities

• Lead all Housekeeping operations, including lodge guestrooms, cabins, villas, treehouses, glamping accommodations, public areas, laundry, and overnight cleaning.
• Ensure cleanliness, quality, and brand standards are consistently achieved.
• Conduct routine inspections and quality audits.
• Lead daily stand-up meetings and communicate operational priorities.
• Partner with Front Office and Engineering to maximize room readiness and guest satisfaction.
• Forecast labor daily using occupancy, arrivals, departures, group business, and productivity standards.
• Maintain payroll and departmental expenses within forecast and budget.
• Analyze productivity reports and staffing plans daily.
• Review monthly financial statements and identify opportunities to improve efficiency.
• Manage inventory, linen replacement, guest supplies, and capital assets responsibly.
• Participate in annual operating and capital budget planning.
• Recruit, hire, onboard, coach, and retain high-performing associates.
• Conduct regular one-on-one meetings with supervisors.
• Develop succession plans and future leaders.
• Create an engaged culture through recognition, accountability, and career development.
• Reduce turnover through coaching, communication, and associate engagement.
• Support seasonal and J-1 associate integration and development.
• Drive guest satisfaction and cleanliness scores through consistent execution.
• Lead service recovery efforts and respond promptly to guest concerns.
• Review guest feedback and implement action plans for continuous improvement.
• Partner with Front Office on VIP arrivals, groups, and special requests.
• Analyze operational data and trends to improve efficiency.
• Lead continuous improvement initiatives and evaluate new technologies.
• Partner with Revenue, Sales, Banquets, Spa, and Engineering to support resort goals.
• Participate in strategic planning and Manager on Duty responsibilities.

Skills

Housekeeping leadership

Financial acumen

Labor management

Property management systems

Microsoft Office & Excel

Leadership & communication

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

About Our Property

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

What You Will Do

• Lead all Housekeeping operations, including lodge guestrooms, cabins, villas, treehouses, glamping accommodations, public areas, laundry, and overnight cleaning.
• Ensure cleanliness, quality, and brand standards are consistently achieved.
• Conduct routine inspections and quality audits.
• Lead daily stand‑up meetings and communicate operational priorities.
• Partner with Front Office and Engineering to maximize room readiness and guest satisfaction.
• Forecast labor daily using occupancy, arrivals, departures, group business, and productivity standards.
• Maintain payroll and departmental expenses within forecast and budget.
• Analyze productivity reports and staffing plans daily.
• Review monthly financial statements and identify opportunities to improve efficiency.
• Manage inventory, linen replacement, guest supplies, and capital assets responsibly.
• Participate in annual operating and capital budget planning.
• Recruit, hire, onboard, coach, and retain high‑performing associates.
• Conduct regular one‑on‑one meetings with supervisors.
• Develop succession plans and future leaders.
• Create an engaged culture through recognition, accountability, and career development.
• Reduce turnover through coaching, communication, and associate engagement.
• Support seasonal and J‑1 associate integration and development.
• Drive guest satisfaction and cleanliness scores through consistent execution.
• Lead service recovery efforts and respond promptly to guest concerns.
• Review guest feedback and implement action plans for continuous improvement.
• Partner with Front Office on VIP arrivals, groups, and special requests.
• Analyze operational data and trends to improve efficiency and service.
• Lead continuous improvement initiatives and evaluate new technologies.
• Partner with Revenue, Sales, Banquets, Spa, and Engineering to support resort goals.
• Participate in strategic planning and Manager on Duty responsibilities.

Requirements

• Five or more years of progressive housekeeping leadership experience in a full‑service hotel or resort.
• Strong financial acumen and labor management experience.
• Experience with property management and housekeeping systems.
• Strong Microsoft Office and Excel skills.
• Excellent leadership, communication, coaching, and organizational skills.

Compensation

Salary range: $34.26 - $37.49.

Benefits & Perks

Full Benefits & Perks listed at skamania.com/careers.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.