Guest Advocate: Friendly Service & Fast Checkout

Target; Sandy Springs (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Welcome orientation

Short-term training program

Flexible scheduling via myTime app

Job summary

Target is hiring an On-Demand Team Member (Guest Advocate) to support guest service across store operations. You will create a welcoming guest experience, help shoppers find items, and process transactions while following Target policies.

This role offers flexible shifts and requires reliable attendance, with training and orientation provided to prepare you for success. As an On-Demand TM, you will select shifts via the myTime scheduling app, with expectations to stay engaged and respond to

Responsibilities

• Create an Easy, Inspiring, and Friendly guest experience by delivering on the following commitments
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and sign in as needed.
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

Job description

Target is hiring an On-Demand Team Member (Guest Advocate) to support guest service across store operations. You will create a welcoming guest experience, help shoppers find items, and process transactions while following Target policies.

This role offers flexible shifts and requires reliable attendance, with training and orientation provided to prepare you for success. As an On-Demand TM, you will select shifts via the myTime scheduling app, with expectations to stay engaged and respond to