Guest Advocate: Fast, Friendly Help & Easy Experience

Target; Fairview Heights (IL); On-site; USD 22,000 - 34,000; Full time

Job summary

Target is seeking a Guest Advocate in Illinois. The role centers on delivering an easy, inspiring guest experience through friendly interactions, helping guests find products, and guiding them on using store features like Drive Up and Order Pick-Up.

You will greet guests, answer questions, and resolve issues while maintaining store standards and safety. Flexible scheduling, including nights and weekends, is available to fit personal needs.

Qualifications

• Excellent guest service and communication skills.
• Ability to work in a fast-paced, physically demanding environment.
• Flexibility to work nights, weekends, and holidays.
• Willingness to learn and use Target tech like handheld scanners.

Responsibilities

• Greet guests and help find items, resolve issues to ensure easy shopping.
• Explain current promos and assist with Loyalty sign-up and usage.
• Scan and bag items efficiently while maintaining safety and accuracy.
• Assist with Order Pick-Up, Drive Up, and online ordering features for guests.
• Handle returns or exchanges following Target policies and procedures.

Skills

Guest interaction

Customer service

Teamwork

Flexibility

Job description

Target is seeking a Guest Advocate in Illinois. The role centers on delivering an easy, inspiring guest experience through friendly interactions, helping guests find products, and guiding them on using store features like Drive Up and Order Pick-Up.

You will greet guests, answer questions, and resolve issues while maintaining store standards and safety. Flexible scheduling, including nights and weekends, is available to fit personal needs.