Guest Advisor (Normal, IL)

Sherman's Inc.; Normal (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Base pay during training

Monthly bonuses

Quarterly bonuses

Flexible schedule (4-5 days)

Earlier weekend closings

Job summary

Sherman’s Inc. is seeking a Guest Advisor to help customers design spaces they will absolutely love and to provide top-notch service from the showroom floor through delivery and follow-up.

You will join a team that values integrity, collaboration, and helping people over hard-selling tactics, focusing on genuine relationships and practical guidance.

Qualifications

• Passion for helping people and building real connections.
• Ability to listen, ask questions, and guide customers to the right product.
• Comfort with using a laptop on the showroom floor.

Responsibilities

• Assist customers in designing spaces they will love.
• Provide service from entry through delivery and beyond.
• Support open orders and process requests with colleagues.

Skills

Customer service

Sales

Communication

Job description

Now, about you.

You want to be part of something real, something positive, where "dreading Monday" isn’t in your vocabulary. You're excited to help people and work alongside genuinely awesome folks every single day.

Being a Sherman's Guest Advisor is not your typical sales job, and honestly, we don't identify with that salesperson stereotype. What does fit with how we do things here? Helping people, building trust, and guiding them to the right solution for their home.

Unpredictable Income? Buh-bye!

Start with guaranteed base pay of $25/hour while you train (first 16 weeks).
Most people are ready to hit the floor in 4-6 weeks, so you can start earning monthly and quarterly bonuses pretty quickly. No payback required for base pay. Your base is your safety net. Once your sales earnings go above your base pay, you keep the extra. That's your bonus. After training for 16 weeks, you'll move to $20/hour guaranteed base pay + the same monthly and quarterly bonuses. Stability with serious earning potential? Yes, please!

Brutal Retail Hours? Think Again!

You'll have the flexibility of a 4 or 5-day work schedule. Weekends are part of the game, but we value your time. That's why we close up shop earlier on Saturdays and Sundays to give you more quality time outside of work. And Sundays? We even let you enjoy a leisurely morning – we open a bit later so you can have that full Sunday chill you deserve. Plus, you'll have the consistency of the same days off every week – no more constantly rotating schedules!

Cutthroat Competition? Not a chance!

We're all about lifting each other up. Collaboration and shared learning are in our DNA. No gatekeeping, no stealing sales – we're a team, plain and simple, all here to help each other shine.

Need Sales Experience? Nope!

Passion for helping people and building real connections is what we're looking for.

Greasy Sales Tactics? Not in Our Playbook!

Integrity isn't just a buzzword here; it's how we operate. We live our Core Values in every interaction. They're not just on a wall; they're our way of life.

Just About the Money? Wrong Again!

Guest Advisors do just that, advise. You're a problem solver, a neighbor, someone people can trust. You listen first, guide thoughtfully, and help create experiences that feel right-not rush. This isn't about closing deals; it's about doing right by people, every time.

So, What Does 'Not Normal' Look Like Day-to-Day?

• Helping customers design spaces they'll absolutely love.
• Providing top-notch customer service from the moment they walk in until well after their delivery.
• Being a tech-savvy resource on the showroom floor with your laptop, ready to assist without being stuck at a desk.
• Tackling tasks like answering phones, doing quick 'Buddy Checks,' and keeping an eye on open orders.
• Growing your skills through open feedback, learning from the occasional oops, and staying in the know about our awesome products.

Equal Opportunity Employer. Pre-employment background check required.