Guest Advisor

The Salvation Army USA Eastern Territory; East Stroudsburg (Monroe County); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Paid time off

Pension plan

Health‑care coverage

Short Term Disability

AFLAC

Voluntary Term Life

Flexible Spending Accounts

Public Student Loan Forgiveness

Job summary

The Salvation Army USA Eastern Territory’s East Stroudsburg Corps is seeking a Guest Advisor to monitor shelter operations and assist guests with daily needs. This part‑time role involves managing access, coordinating communications, and supporting intake processes during scheduled hours.

Qualifications include a high school diploma, a valid PA driver’s license with a good driving record, and completion of required state background checks and training.

Qualifications

• High School Diploma or equivalent.
• Valid PA Driver’s License with good driving record.
• At least 21 years of age with at least 2 years of driving experience, including vans.
• Pennsylvania’s Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check.
• Completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.

Responsibilities

• Monitor shelter and guests, assuring safety and adherence to policies and regulations.
• Control access and activity on shelter property, permitting only approved persons.
• Oversee official shelter communications via phone and in‑person.
• Keep a written record of all persons in/out, and all communications.
• Oversee intakes as necessary during scheduled hours, including initial interview, alcohol/drug screen, completing paperwork, reviewing rules and policies, and assigning sleeping areas.
• Assist guests with bedding, personal care items, meals, and any specific requests or needs.
• Refer guests to Case Manager and assist with other community resources as necessary to effectively meet guest needs, e.g., transportation, recovery meetings, shopping, Bible studies, etc.
• Monitor entire shelter property to ensure guests are safe and adhering to policies, including basic cleaning inside/outside the buildings and may include snow removal.
• Maintain all required records and logs, e.g., incident reports, fire drill logs, medication records.
• Ensure confidentiality of all information related to shelter concerns, employees, and guests.
• Communicate pertinent information to incoming RA, and elevate concerns to Director.

Skills

Driver's license

Driving experience

Education

High School Diploma or equivalent

Job description

Position

Guest Advisor

Department

East Stroudsburg Corps

Reporting Relationship

Directly: Director of Social Ministries; Indirectly: Corps Officers; DHQ Social Services

Availability of Position

Immediate

Schedule

Part‑Time +, up to 29 hours per week

Salary and Grade

$13.50 per hour; Grade 70, Non‑Exempt

Benefits

We offer a truly excellent benefits package including:

• Generous paid time off every year that includes holidays, up to 3 personal days, vacation time, and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health‑care coverage with low cost employee premiums, co‑pays, and deductibles.
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life.
• Flexible Spending Accounts.
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program.
• Most importantly – a job with a good purpose!

Position Overview

Monitor shelter and guests, assuring safety and adherence to policies and regulations.

Responsibilities

• Control access and activity on shelter property, permitting only approved persons.
• Oversee official shelter communications via phone and in‑person.
• Keep a written record of all persons in/out, and all communications.
• Oversee intakes as necessary during scheduled hours, including initial interview, alcohol/drug screen, completing paperwork, reviewing rules and policies, and assigning sleeping areas.
• Assist guests with bedding, personal care items, meals, and any specific requests or needs.
• Refer guests to Case Manager and assist with other community resources as necessary to effectively meet guest needs, e.g., transportation, recovery meetings, shopping, Bible studies, etc.
• Monitor entire shelter property to ensure guests are safe and adhering to policies, including basic cleaning inside/outside the buildings and may include snow removal.
• Maintain all required records and logs, e.g., incident reports, fire drill logs, medication records.
• Ensure confidentiality of all information related to shelter concerns, employees, and guests.
• Communicate pertinent information to incoming RA, and elevate concerns to Director.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Minimum Qualifications

• High School Diploma or equivalent.
• Valid PA Driver’s License with good driving record.
• At least 21 years of age with at least 2 years of driving experience, including vans.
• Pennsylvania’s Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check. In addition, completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support the Mission of The Salvation Army.

Contact

Please submit your resume and cover letter as instructed below.

External candidates: apply online at http://careers.salvationarmy.org.

Internal candidates: apply at http://internal-usesalvationarmy.icims.com.

No Phone Calls Please

No Phone Calls Please.

Released by the Divisional Human Resources Department 5/18/2026

Non‑Discrimination Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requisition No.

2620