Monitor

The Salvation Army; Allentown (Lehigh County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Pension plan

Health care coverage

Short term disability

AFLAC

Voluntary term life

Flexible Spending Accounts

Public Student Loan Forgiveness

Job summary

The Salvation Army is seeking a Monitor for the Shelter program in Allentown, PA. This full-time position focuses on safety, security, and orderly operations within the shelter and housing program, including guest entry/exit and front desk coverage.

Responsibilities include enforcing rules, managing intake and exits, assisting with meals, daily chores, and coordinating with the caseworker. Reporting to Shelter Director, $14/hour, non-exempt.

Qualifications

• High school diploma or GED and at least 2 years working with people.
• College degree and human service experience is a plus.
• Excellent communication, listening, reading and writing skills.

Responsibilities

• Understand and enforce shelter rules and operate front desk coverage.
• Keep shelter areas clean; assist cook with meals and meal planning.
• Read logs, complete tasks, answer phones, and report guest issues to staff.

Skills

Communication

Teamwork

Listening

Written skills

Education

High school diploma or GED

College degree

Human services experience

Job description

Overview

Position: Monitor

Department: Shelter

Location: 344 N 7th Street, Allentown, PA

Availability of Position: ASAP

Schedule: Full time

Reporting Relationship: Shelter Director

Salary and Grade: $14 per hour; Grade 71, Non-Exempt

The Salvation Army is hiring and offers truly excellent benefit package to eligible full-time employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Position Overview: The monitor will be responsible for the safety and security of the emergency shelter guests and the permanent housing program guests. Monitor will track the entry and exit of all guest and visitors. Responsible for maintaining the conditions of the shelter, enforcing rules, general office, clerical and phone work, intakes and exits, cleaning and preparing guest rooms, meal preparation and reporting guest issues to the caseworker.

Responsibilities

Description of Position:

• Understand and enforce Hospitality House Rules and Regulations, Understand and enforce the Employee Code of Be on time for all scheduled shifts as indicated on schedule. Follow proper: call off procedures. Be available to cover shifts as needed i.e., holidays, to cover sick, vacation, etc. Orient and train newly hired monitors. Report to the Director or Caseworker- any resident infractions or resident concerns. Provide coverage and security at the front desk. Put out daily mail to guests. Complete meal logs for guests who eat at the shelter.
• Complete all shelter duties as Clean and maintain all common areas of the shelter, including the kitchen and bathrooms daily. Assist the cook with preparing, cleaning up meals, and menu planning if needed.
• Prepare meals as needed. Read a daily logbook and complete daily tasks and responsibilities as Document it in the logbook importantly events or supplies needed. Complete all assigned tasks on daily chore list daily. Answer all telephone calls, take accurate messages, and forward to appropriate individual.

Qualifications

Minimum Qualifications: High school diploma, GED and at least-2 years working with people. College degree and human service experience is a plus. Ability to function as a team member. Excellent communication, listening, reading and writing skills.

• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check. In addition, completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

No Phone Calls Please.

Released by the Divisional Human Resources Department on 5/15/26._____________________________________________

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.