Guard/Welcome Agent

United States Cold Storage, Inc.; Northern (KY); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Health insurance

Flexible spending account

Life insurance

Paid time off

Vision insurance

Employee assistance program

Health savings account

Job summary

United States Cold Storage, Inc. is looking for a Guard/Welcome Agent to assist Shipping/Receiving Clerks and manage driver check-in/out at our Kentucky facility. You will report trailer conditions, temperatures, and seal numbers, while maintaining safety and accuracy in all paperwork.

Requirements include a High School Diploma, 1–3 years in similar roles, strong communication, and computer skills. This full-time position involves outdoor work and overtime as needed.

Qualifications

• High School Degree preferred.
• 1 to 3 years preferred.
• Excellent communication skills, written and oral.
• Must have computer experience.
• Experience with warehouse paperwork preferred.
• Experience with customer service preferred.

Responsibilities

• Check in and out all professional drivers.
• Directs visitors and professional drivers to various parts of grounds or buildings.
• Professionally and courteously communicate with drivers and team members.
• Ensure all paperwork is accurate and completed in full.
• Place driver’s license information and/or seal numbers in the system.
• Report the condition of the trailers at the time of arrival and departure.
• Accurately report the temperature of all trailers.
• Verify seal numbers on trailers entering and leaving facility.
• Assist Shipping/ Receiving Clerks in their daily duties and responsibilities.
• Follow company policies, guidelines and work instructions.
• Ensure the yard management program is accurately updated.
• Work with other USCS staff to get drivers to and from doors.

Skills

Communication skills

Customer service

Attention to detail

Leadership

Problem solving

Education

High School Diploma

Tools

PC

Job description

Who We Are: USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team.

The Job Details:

Guard/Welcome Agent is responsible for providing assistance to the Shipping/Receiving Clerks. Accurately reporting on trailers at the site and assisting carriers on getting on and off the site. Must exhibit attention to detail and ensure complete and accurate work. Possess a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.

• Check in and out all professional drivers
• Directs visitors and professional drivers to various parts of grounds or buildings
• Professionally and courteously communicate with drivers and team members.
• Ensure all paperwork is accurate and completed in full.
• Place driver’s license information and or seal numbers in the system
• Report the condition of the trailers at the time of arrival and departure.
• Accurately report the temperature of all trailers.
• Verify seal numbers on trailers entering and leaving facility.
• Assist Shipping/ Receiving Clerks in their daily duties and responsibilities.
• Follow company policies, guidelines and work instructions.
• Ensure the yard management program is accurately updated.
• Work with other USCS staff to get drivers to and from doors.

What We Are Looking For:

Education

• High School Degree preferred

Experience

• 1 to 3 years preferred.
• Excellent communication skills, written and oral.
• PC, leadership and planning skills helpful.
• Must have computer experience.
• Experience with warehouse paperwork preferred.
• Experience with customer service preferred.
• Ability to perform, but not limited to the following tasks, ability to de-escalate situations, enter into the computer the correct information to confirm.
• Must be able to fill out bill of lading and be familiar with various forms that are used and required by the major freight carriers.

Other Abilities You Will Need to Have:

The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Bend and lift as much as 50 lbs. on a regular basis.
• Lift up to 70lbs with assistance on an occasional basis.
• Stand and walk for extended periods of time.
• Use hands to handle objects, tools, or controls.
• Be able to speak and hear for safety and productivity.
• Use scanners, tablets, radio, phones, and other warehouse machinery.
• Ability to lift overhead.
• Ability to work overtime is an essential part of this position due to demand.
• Have acceptable and/or correctable vision.
• Work outdoors in varying temperatures and weather.
• Personal interaction and communication required to and from other people is extremely high.
• Good arithmetic and reading skills.
• Understand and follow verbal instruction, written instruction and company policies.
• A self-starter that can work independently and coordinate with others.
• Work in a fast-paced environment with the ability to manage stress and productivity guidelines.
• Ability to deescalate abrasive situations.

The Standard Details:

• Always maintain a professional manner in appearance and communications.
• Participate in staff and/or customer meetings if required.
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
• Identify and record any issues relating to product, processes and/or quality.
• Initiate, recommend, or provide solutions through appropriate channels.
• Verify the implementation of solutions.
• Follow posted security procedures at all times while on the campus.
• Participate in Safety and Educational Training.

What’s In It For You:

A great company with great people. Full-time employees not under contract are offered: 401K and Educational Assistance after 1 year; If elected, Blue Cross Blue Shield after 30 days of service; Company Life Insurance; and a bunch of other great perks.

Things We Need To Mention:

• The above job description may not include all tasks necessary to complete the job.
• Job functions may vary based on area of operation. The job description is a listing of the most common tasks the associate will be required to perform in that job area.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Security: 1 year (Preferred)

Qualifications

Education

Required

High School or better in Other.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.