GTM Technology Analyst (Must be fluent in Spanish)

Global Payments; United States; Remote; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Go-To-Market Technology Analyst to support stakeholders with innovative payment solutions. This role requires fluency in Spanish and strong IT support skills, focusing on problem-solving and collaboration with cross-functional teams. You will enhance user experience by providing top-notch support and maintaining documentation for technology issues. Join a dynamic team that values your contributions and allows you to grow in a fast-paced environment, ensuring the success of global distribution channels through effective technology support.

Qualifications

• 1+ year of IT support experience or equivalent education and experience.
• Ability to work with diverse teams and excellent communication skills.

Responsibilities

• Provide superior customer support experience for all users.
• Maintain documentation for incidents and escalate complex problems.

Skills

Fluent in Spanish

Excellent communication skills

Problem-solving skills

Interpersonal skills

Education

High school education or equivalency

Bachelor’s degree in information systems or financial technology

Tools

Salesforce

Drift

Outreach.io

Gong

Dialpad

KornFerry Sell

Linkedin SalesNav

Docusign

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Must be FLUENT IN SPANISH

The Go-To-Market (GTM) Technology Analyst will provide support for stakeholders using our 3rd party and internally developed technologies. This role will report to the Manager of GTM Technology and will work closely with our internal stakeholders in supporting these various products. The ideal candidate has an understanding of revenue technologies and procedures, has excellent communication skills, can collaborate effectively with cross-functional teams, and can rely on extensive experience and judgment to problem-solve issues.

As a member of the GTM Technology Team, this individual will be a strong collaborator with a hands-on approach, taking ownership of GTM technology support tickets to support the growth and scale of our global distribution channels.

What Part Will You Play?

• Provides a superior customer support experience for all users.
• Maintains documentation for each incident (or request) and escalates complex problems to the next level of support per documented procedures.
• Effectively works with Internal/External Customers, Service Desk, Product Development, and Technical Services personnel.
• Responds to and resolves inquiries and requests for assistance with Revenue/Internal Technologies.
• Logs and tracks problems; reviews problem-tracking databases.
• Stay current on industry trends and best practices with revenue technology software.

What Are We Looking For in This Role?

Minimum Qualifications

• Fluent in Spanish.
• High school education or equivalency is required. Bachelor’s degree in information systems or financial technology is preferred.
• One or more years of IT support experience is required OR an equivalent combination of education and experience.
• Strong credibility and interpersonal skills; ability to work with a diverse team across the US.
• Excellent verbal and written communication skills.
• Experience in supporting sales organizations, sales processes, sales methodologies, and strategy and can be a trusted advisor to leadership.
• Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization's efficient operation and success.
• Passion for problem-solving and the ability to follow a defined process is a must.

Preferred Qualifications

• IT support/help desk/desktop support: 1 year
• Customer service/customer support: 1 year
• Systems Administrator: 1 year
• Revenue Technology experience.
• Working knowledge of the following Technologies or Equivalent: Salesforce, Drift, Outreach.io, Gong, Dialpad, KornFerry Sell, Linkedin SalesNav, and Docusign.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].