GTM Strategy and Operations Associate - Customer Experience

Datadog,; New York (NY); On-site; USD 100,000 - 133,000; Full time

Job summary

An established industry player is seeking a GTM Strategy and Operations Associate to enhance customer experience. This role involves analyzing customer data, leading cross-functional initiatives, and developing strategies that drive customer value. The ideal candidate will have a strong analytical background and experience in strategy and operations. Join a collaborative and innovative team that values creativity and offers a hybrid work environment, ensuring a balance between professional growth and personal life. This is an exciting opportunity to contribute to a critical function within a well-respected organization.

Benefits

Generous benefits package

New hire stock equity (RSUs)

Continuous career development

Best in breed onboarding

Internal mentor program

Friendly workplace culture

Fitness reimbursements

Discounted employee stock purchase plan

Qualifications

• 2-4 years in strategy & operations, management consulting, or equivalent.
• Strong analytical skills with a focus on customer outcomes.

Responsibilities

• Analyze customer trends and provide actionable insights to senior leaders.
• Design and implement customer scorecards to enhance customer value.

Skills

Analytical Problem Solving

Data Analysis

Strategic Recommendations

Cross-Functional Collaboration

Customer Experience Strategy

Program Management

Presentation Skills

Education

Bachelor's Degree

Experience in Strategy & Operations

Tools

BI Tools (Tableau, Metabase, Looker)

Salesforce

Job description

GTM Strategy and Operations Associate - Customer Experience

New York City, New York, USA

The GTM Strategy & Operations Associate - Customer Experience will join a global team driving Datadog’s next phase of growth. We’re interdisciplinary thinkers leveraging diverse business backgrounds in strategy and operations, investment banking, business development, and tech to accelerate Datadog’s global growth. We work directly with Datadog’s most senior leaders to set corporate strategy, improve efficiency across the business, support data-driven decision-making, own complex operations, and more.

We’re looking for an experienced Associate to join our growing GTM Strategy and Operations team. You will support Datadog’s Customer Experience Strategy & Operations function – an exciting opportunity to jump on board a newer function within a well established team. You will lead initiatives end-to-end that ensure all customers have a valuable long-term partnership with Datadog. Doing this successfully will require understanding the “day in the life” for Sales and Post-Sales teams and how they all interact with our customers at various points in their customer journey with Datadog, analyzing customer data, and strategizing and owning new and improved solutions to help our GTM teams provide our customers a best-in-class customer experience they have come to expect.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What you’ll do:

• Analyze customer trends, conduct quantitative and qualitative data analysis, and surface actionable insights to senior leaders and cross-functional partners, driving strategic recommendations that improve customer outcomes in a measurable way.
• Design, build, and implement customer scorecards grounded in metrics and analysis to help our teams identify opportunities to accelerate customer value.
• Develop milestones, interventions, and scalable playbooks in partnership with Enablement, Analytics, and other teams to reduce risk and drive customer adoption.
• Lead cross-functional program management efforts, ensuring alignment and execution across workstreams.
• Inform and execute the strategy for data, systems, tools, and processes that enhance customer engagement.
• Evaluate and scale high-impact customer touchpoints (e.g., QBRs), ensuring consistent delivery across the customer base.
• Support day-to-day business operations with stakeholder enablement, process optimization, and ad-hoc analysis.
• Drive automation and efficiency across go-to-market (GTM) operations to scale impact sustainably.

Who You Are:

• At least 2-4 years in strategy & operations, management consulting, investment banking or equivalent.
• Excited by the opportunity to help stand up a critical new function for Datadog, while sitting within a larger, well-established StratOps team.
• A team player – you recognize that the needs of a fast growing company change over time, and the job may look a little different as we go.
• Strong sense of ownership: will own and measure outcomes for all initiatives you implement.
• Proven ability to proactively develop actionable recommendations to tackle ambiguous problems.
• Strong analytical problem solving abilities: can model any operational question with high attention to detail.
• You are a systems and process-oriented thinker who seeks to understand the why behind core processes.
• Experience presenting to senior stakeholders.

Bonus Points:

• Experience with BI Tools (Tableau, Metabase, Looker, etc).
• Prior experience or familiarity with Customer Experience and Customer Success.
• Experience working in a SaaS or high-tech company.
• Experience with Salesforce and other sales systems.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive benefits package.
• New hire stock equity (RSUs) and employee stock purchase plan.
• Continuous career development and pathing opportunities.
• Product training to develop an in-depth understanding of our product and space.
• Best in breed onboarding.
• Internal mentor and buddy program cross-departmentally.
• Friendly and inclusive workplace culture.

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$100,000 — $133,000 USD.

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.