Solutions Engineer, NAM

BioCatch; New York (NY); Remote; USD 100,000 - 130,000; Full time

Job summary

An innovative firm is seeking a Senior Solutions Engineer to join their North America team. This exciting role involves onboarding and implementing advanced anti-fraud solutions for leading financial institutions. You'll collaborate with cross-functional teams to deliver exceptional value to clients, utilizing cutting-edge behavioral AI technology. Enjoy the flexibility of a remote work environment while contributing to a mission-driven team dedicated to enhancing digital security. If you're a technically skilled professional eager to make a difference, this opportunity is perfect for you!

Benefits

Remote work flexibility

International travel opportunities

Work with cutting-edge technology

Collaborate with global financial leaders

Qualifications

• 3+ years in Solutions Engineering or Systems Integration for SaaS platforms.
• Strong project management and customer-facing experience.
• Analytical mindset with experience using analytics tools.

Responsibilities

• Lead technical onboarding and implementation of solutions for clients.
• Manage end-to-end project execution and coordinate with teams.
• Troubleshoot technical issues across web and mobile environments.

Skills

Solutions Engineering

Systems Integration

Project Management

Technical Troubleshooting

Analytical Skills

Communication Skills

Tools

HTML

CSS

JavaScript

Node.js

React

Angular

Python

SQL

Job description

Join to apply for the Senior Solutions Engineer, NAM role at BioCatch

Join to apply for the Senior Solutions Engineer, NAM role at BioCatch

Solutions Engineer – North America (Remote, USA/Canada)

Department: Solutions & Operations

Location: Remote – USA or Canada

Travel: Up to 10% international travel (as needed)

About BioCatch

BioCatch is the global leader in Behavioral Biometrics, a cutting-edge technology that applies machine learning to analyze the digital behavior of users—how they interact physically and cognitively online—to prevent fraud and build trust. Our mission is to unlock the power of behavior to deliver actionable insights that make the digital world safer and more seamless.

Trusted by over 25 of the world’s top 100 banks, BioCatch helps financial institutions fight fraud, drive digital transformation, and accelerate growth. Our Client Innovation Board—featuring leaders from American Express, Barclays, Citi Ventures, and National Australia Bank—fosters collaboration and advancement in behavioral-based fraud prevention. With 80+ patents and over a decade of behavioral data analysis, BioCatch is committed to staying ahead of tomorrow’s threats.

Learn more at www.biocatch.com.

Role Summary

We are looking for a Solutions Engineer to join our growing North America team. This role is ideal for technically skilled professionals who thrive in dynamic environments and enjoy collaborating directly with customers. You’ll play a key role in onboarding and implementing BioCatch's anti-fraud solutions across web and mobile applications, primarily for leading financial institutions.

As a member of the global Solutions & Operations team, you will lead technical projects, provide integration support, conduct workshops, and work closely with cross-functional teams, including Product, Engineering, Data Science, Engagement, and Threat Analysis, to deliver value to our clients.

Key Responsibilities

• Lead the technical onboarding and implementation of BioCatch solutions for new customers and partners.
• Manage end-to-end project execution, including planning, timelines, coordination, and issue resolution.
• Act as the technical point of contact for clients, translating complex requirements into actionable integration steps.
• Collaborate with client stakeholders (executives, project managers, developers) to ensure seamless solution deployment.
• Troubleshoot technical issues across web and mobile environments, leveraging your analytical skills and tools.
• Contribute to internal documentation, best practices, and client-facing technical workshops.
• Partner with internal teams to continuously enhance solution delivery and customer experience.
  
  

Requirements:

Required Qualifications

• 3+ years of experience in Solutions Engineering, Systems Integration, or Professional Services for SaaS platforms.
• Strong project management skills with a keen eye for timelines, cross-functional collaboration, risk management, and follow-through.
• Proven customer-facing experience, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders.
• Self-starter with strong problem-solving and technical troubleshooting abilities.
• An analytical mindset with experience using analytics or BI tools to investigate and resolve issues.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and teamwork skills.
  
  

Preferred Qualifications

• Experience with web technologies: HTML, CSS, JavaScript, Node.js, React, Angular, PHP, Python, etc.
• Mobile development experience: React Native, Swift, Kotlin, Java, Flutter, Ionic, etc.
• Familiarity with big data platforms/tools: SQL, Splunk, Elastic, Snowflake, etc.
• Experience working with large-scale enterprise or financial institutions.
• Experience conducting technical training or leading customer workshops.
  
  

Why Join BioCatch?

• Work with cutting-edge behavioral AI technology.
• Collaborate with leading global banks and financial innovators.
• Be part of a passionate, mission-driven team committed to securing the digital world.
• Enjoy flexibility with a remote work environment and occasional travel opportunities.
• The base pay for this position ranges from $100,000-130,000 Annual

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Computer and Network Security

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