GTM Specialist (BizDev)

PolyAI; Raleigh (NC); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Employee stock options

Medical coverage

Life insurance

STD/LTD

401k plan

Flexible PTO + holidays

Learning and development allowance

WFH allowance

Parental leave

Fertility programs

Menopause care

Job summary

PolyAI is seeking a GTM Specialist to drive growth by identifying new business opportunities and building strategic client relationships. You will collaborate with sales, pre-sales, and solutions teams to win and retain customers, shaping outreach programs and revenue strategies.

You will engage with industries like banking, hospitality, and retail, translating client needs into compelling solutions and guiding deals through complex sales cycles with a focus on measurable impact.

Qualifications

• Proven success in business development with a track record of closing deals.
• Excellent communication and presentation skills.
• Ability to understand client needs and translate into compelling solutions.
• Experience in consultative selling and navigating complex sales cycles.
• Strong organizational and proactive project management.

Responsibilities

• Identify and pursue new business opportunities, building a strong sales pipeline.
• Build and maintain relationships with key stakeholders in targeted industries.
• Collaborate with sales and marketing to develop outreach and lead generation campaigns.
• Present PolyAI’s capabilities to prospective clients and demonstrate value.
• Coordinate handovers from sales to delivery to ensure customer success.

Skills

Business development

Communication skills

Consultative selling

Project management

Job description

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

Role

As a GTM Specialist at PolyAI, you’ll be at the forefront of helping us grow by identifying and developing new business opportunities, establishing key relationships, and driving revenue growth. Your role will be to work closely with our sales, pre‑sales, and solutions teams to ensure the successful acquisition and retention of clients.

Key Responsibilities

• Identify and pursue new business opportunities, building a strong sales pipeline.
• Build and maintain relationships with key stakeholders in industries such as banking, hospitality, and retail.
• Collaborate with the sales and marketing teams to develop targeted outreach and lead generation campaigns.
• Present PolyAI’s capabilities to prospective clients and demonstrate how our solutions can solve their specific business challenges.
• Work closely with internal teams to ensure successful handovers from sales to delivery.

What You’ll Need

• Proven success in business development, with a strong track record of closing deals and driving revenue growth.
• Excellent communication and presentation skills, with the ability to articulate complex solutions clearly and persuasively.
• Ability to understand client needs and translate those into compelling solutions.
• Experience in consultative selling and ability to navigate complex sales cycles.
• Strong organizational and project management skills, with attention to detail and a proactive approach.

Preferred Experience

• Familiarity with AI, automation, and enterprise software sales.
• Experience selling into contact centers, customer service environments, or industries such as hospitality, banking, telecom, or insurance.
• A deep understanding of the sales process, from lead generation to closing deals.

We provide a competitive salary range for this role – which is $100,000 – $120,000 OTE – depending on level and experience. This range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long‑term success.

Benefits

• Participation in the company’s employee share options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• Life Insurance
• STD and LTD
• Opportunity to contribute to the company’s 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• One‑off WFH allowance when you join; noise‑cancelling headphones or a comfortable desk chair provided as needed
• Enhanced parental leave
• Company‑funded fertility and family‑forming programmes
• Menopause care programme with Maven

Our Core Values Are

• Only the best – we expect the best from our people, and we nurture that drive for excellence.
• Ownership – we care deeply about what we do and take responsibility for our initiatives, decisions, and outcomes.
• Relentlessly improve – we demand more from ourselves, continuously evolve, and commit to obsessive, ongoing improvement.
• Bias for action – we take calculated risks and deliver impact fast.
• Disagree and commit – we work hard to understand differing viewpoints, and once a decision is made, we commit fully.
• Build for people – we design for a future that prioritizes automation while enhancing user experience.

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.