GTM Engineer - Growth

Gorgias; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Gorgias is seeking a GTM Engineer to own the AI agents that power our go-to-market workflows. You will transform manual GTM tasks into automated, reviewed agents, enabling faster, higher-quality outreach across Sales, Marketing, and Customer Success.

Work spans Cortex-based agents, custom builds, and integrations with Cargo, HubSpot, and other tools. If you love building scalable automations and partnering with business teams, we want you on the team.

Qualifications

• Experience owning AI agents that run GTM workflows.
• Ability to build end-to-end automation across CRM, marketing, and sales tools.
• Proficiency with APIs to connect systems and automate processes.

Responsibilities

• Own AI agents that run GTM workflows from manual to reviewed agent.
• Build custom agents and reusable agent skills on Cortex and custom builds.
• Maintain agents for lead and account work: outbound replies, audience building, enrichment.
• Map workflow backlog and decide Agent vs Automation vs Manual with outputs.
• Improve live agents: tune prompts, analyze data, fix edge cases.

Skills

AI agents

GTM workflows

APIs

HubSpot

Cargo

n8n

Tools

HubSpot

Cargo

n8n

Clay

Job description

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey. Conversational Commerce is the future of eCommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:Quality: conversations that feel authentic and on‑brand.Experience: effortless shopping from chat to checkout.Re‑engagement: personal, 1-1 dialogue instead of noisy marketing.The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of eCommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.

About the Team

GTM Engineers builds the AI product layer for Gorgias’s go‑to‑market teams: AI agents, internal cockpits, and the automations underneath them, all running on one shared context layer (Cortex). We work across Sales, Marketing, Customer Success, and Partnerships. We build and maintain the agents, the business teams own the outputs, and humans review exceptions.

About the Role

You’ll own the AI agents that run Gorgias’s GTM workflows, taking them from manual process to reviewed agent. The goal is to optimize as much GTM work as possible without losing quality. A strong fit ships working agents quickly, debugs a broken workflow in Cargo, HubSpot, or another GTM tool without waiting for help, and cares whether the business actually uses what gets built.

What You’ll Do

• Navigate between our context layer, our app and service repositories, MCPs, and our automation tools to build and improve end‑to‑end GTM workflows.
• Build custom agents and reusable agent skills on our agent stack (Cortex) , and on custom builds when the stack can’t do the job.
• Build and maintain agents for lead and account work: outbound reply handling, audience and call‑list building, enrichment, event follow‑up, and referral routing.
• Map the Sales and Marketing workflow backlog, decide Agent vs. Automation vs. Manual for each workflow, and deliver the chosen option with a reviewable output for the business owner.
• Improve live agents: tune prompts and skills, read conversation and performance data, fix regressions, and document edge cases.
• Debug broken workflows fast across Cargo, HubSpot, Customer.io, and other GTM tools, and fix the root cause.
• Connect agents to our systems through APIs and workflows (n8n, Clay, custom code), with credentials managed centrally rather than on personal accounts.
• Help Sales (BDRs and AEs) and CS adopt agents: learn their daily work, design flows with them, and train them to supervise outputs.
• Work with the other GTM Engineers (cockpit, data, sy