GSOC Tier II Analyst - 24/7 Incident Response & Flight Ops

Global Enterprise Services, Llc; Camp Springs (MD); On-site; USD 63,000 - 78,000; Full time

Job summary

Global Enterprise Services, Llc at Joint Base Andrews, MD, seeks an Executive Airlift GSOC Analyst II to provide Tier II support in a 24x7 mission, tracking and assisting aircraft in flight and using chat tools to support airlift operations.

The role requires U.S. citizenship, an active Top Secret DoD clearance, a bachelor’s degree, and 4+ years of service desk experience. Weekend and evening shifts are available.

Background checks and ongoing certifications will be maintained.

Qualifications

• 4+ years of service desk experience.
• Active Top Secret DoD clearance required.
• Must be a US citizen and pass a background check.

Responsibilities

• Tier II support is 24x7, mission essential.
• Operate in the GSOC and track aircraft in flight.
• Use chat software to support Executive Airlift aircraft.
• Respond to incident calls and drive resolution with stakeholders.

Skills

Service Desk

Incident Response

Education

Bachelor's degree

Tools

ServiceNow

Job description

Global Enterprise Services, Llc at Joint Base Andrews, MD, seeks an Executive Airlift GSOC Analyst II to provide Tier II support in a 24x7 mission, tracking and assisting aircraft in flight and using chat tools to support airlift operations.

The role requires U.S. citizenship, an active Top Secret DoD clearance, a bachelor’s degree, and 4+ years of service desk experience. Weekend and evening shifts are available.

Background checks and ongoing certifications will be maintained.