GSOC Tier II Analyst

Global-Enterprise-Services,-LL; Camp Springs (MD); On-site; USD 63,000 - 78,000; Full time

Job summary

FEDITC is seeking a GSOC Analyst II to work at Joint Base Andrews, MD. A United States Citizenship and an active Top Secret DoD Security Clearance is required. This full-time role supports 24x7 mission-essential operations and entails tracking aircraft communications issues and incident response.

Responsibilities include monitoring the GSOC, coordinating with teams to resolve incidents, maintaining logs, producing reports, and conducting trend analysis to improve operational resilience.

Qualifications

• 4+ years of service desk experience.
• Active Top Secret DoD clearance is required.
• US citizenship and background check.
• Bachelor's degree in related field or equivalent work experience.

Responsibilities

• Provide Tier II support and incident response for 24x7 GSOC operations.
• Operate in the GSOC and monitor aircraft communications issues.
• Track and assist aircraft in flight with communications problems.
• Use chat software to support Executive Airlift aircraft in flight.
• Respond to incident calls and drive root-cause analysis.
• Coordinate with internal and external teams to restore service and communicate status.
• Provide daily ticket reviews, updates, and reports.
• Maintain a Master Station Log of actions on shift.
• Support trend analysis.

Skills

Service Desk Experience

Tier II Support

Education

Bachelor's degree in related field or equivalent work experience

Tools

ServiceNow

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Andrews AFB, Joint Base Andrews, MD, US

Salary Range: $63,000.00 To $78,000.00 Annually

Overview of position

Executive Airlift Government Security Operations Center (GSOC) Analyst II to work at Joint Base Andrews, MD. A United States Citizenship and an active Top Secret DoD Security Clearance is required to be considered for this position.

Responsibilities

• Tier II Support is “Mission Essential”, 24x7 support
• Operates in the GSOC
• Track and assist aircraft in flight with communications issues
• Use Chat software to support Executive Airlift aircraft in flight
• Respond to incident calls
• Drive resolution, coordinate with internal and external teams to identify the root cause, restore service with workarounds if necessary, and communicate status to affected stakeholders throughout and following the incident
• Provide daily ticket reviews, updates, and reports
• Support Trend Analysis
• Maintain a Master Station Log (MSL) of all actions performed on shift

Experience/Skills

4+ Years Service Desk Experience

Preferred skills

ServiceNow Experience

Certifications

Maintain applicable certifications as requested by company or required by Customers

Education

Bachelor’s degree in related field or equivalent work experience

Clearance

• Active Top Secret clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

Shifts to be filled

Weekend Days (7a-7p + 2 Shift 2 (3PM-11PM weekdays)) GSOC Analyst 2