GSOC Shift Lead – Pharma Security Operations

Alliedbarton Security Services; Cambridge (MA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, A

401(k) enrollment

Eight paid holidays annually, five s"

Vacation time accrual

Job summary

Allied Universal is hiring a Full Time Shift Lead GSOC Operator for a Pharma Company in Cambridge, MA. The role requires 2+ years of security/GSOC experience, with shifts including overnights and weekends.

Starting pay is $30.85 per hour, with paid orientation and training. The GSOC Operator supports incident recognition/escalation, emergency response, product security, and physical security, working with teams across the security organization and the wider business to deliver timely analysis

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of technical writing experience.
• Minimum of two (2) years of verifiable security experience.
• Minimum of two (2) years of verifiable Global Security Operation Center experience.
• Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetec).

Responsibilities

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed.
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies.
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered.
• Ensure all GSOC activities comply with local, national, and international laws and client regulations.
• Conduct regular audits and assessments to identify areas of improvement.
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators.
• Assist in the development, implementation, and enforcement of SOPs for the GSOC to ensure consistent and effective operations.
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations.
• Complete metrics for all Operators to ensure they are meeting standards set by the client.
• Troubleshoot issues with the security applications and work with the system team to resolve issues.
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents.
• Coordinate with internal and external stakeholders including emergency services as necessary.
• Ensure all incidents are properly documented, analyzed and reported.

Skills

GSOC experience

Technical writing

Microsoft Office

Executive communication

Decision making under pressure

Team leadership

Education

High school diploma

Bachelor’s Degree or higher in Emergency Management/Criminal Justice/related field

Tools

CCURE

Genetec

Job description

Allied Universal is hiring a Full Time Shift Lead GSOC Operator for a Pharma Company in Cambridge, MA. The role requires 2+ years of security/GSOC experience, with shifts including overnights and weekends.

Starting pay is $30.85 per hour, with paid orientation and training. The GSOC Operator supports incident recognition/escalation, emergency response, product security, and physical security, working with teams across the security organization and the wider business to deliver timely analysis