GSOC Security Support Operator

Pinkerton; New Jersey; On-site; USD 62,321,000 - 88,760,000; Full time

Benefits offered by this job

Life and AD&D insurance

Medical insurance

401(k)

Paid time off

Employee assistance

Job summary

Pinkerton seeks a GSOC Security Support Operator to monitor alarms, CCTV, and access control for a high-priority client portfolio. You will centrally dispatch responses and support day-to-day GSOC operations, ensuring swift investigations and clear reporting.

The role requires handling confidential information, working in a fast-paced, 24x7 environment, and effective communication with employees, vendors, and law enforcement. Evening/weekend shift capability is expected.

Qualifications

• High School Diploma or GED plus two years in security operations or similar 24x7 ops center.
• Knowledge of CCTV and physical access control systems.
• Able to handle highly confidential information and work under deadlines.
• Excellent verbal and written communication; effective team member.
• Able to interact across all levels and diverse cultures.

Responsibilities

• Represent Pinkerton’s values of integrity, vigilance, and excellence.
• Follow SOPs to respond to alarms and investigate root causes.
• Respond to alarms in a timely manner per SOPs.
• Produce and disseminate security reports and alerts.
• Handle emergency and non-emergency calls from employees, vendors, and others.
• Review CCTV to investigate alarms and security events.
• Coordinate responses with internal/external teams.
• Provide exceptional customer service to clients and vendors.
• Perform any other duties as assigned.

Skills

CCTV knowledge

Access control

Organization

Analytical thinking

Problem solving

Confidential info

Verbal comm

Written comm

Team player

Cross-cultural interaction

Client oriented

Fast-paced

Education

High School Diploma or GED

Job description

Overview:

170 Years Strong. Industry Leader. Global Impact.

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The GSOC Security Support Operator

assigned to a specific client, oversees the monitoring and response to various technologies, including access control, security video, and alarm systems for high-priority global sites. In this role, the Operator will centrally monitor and dispatch responses to various alarms, as well as support the day-to-day operations of the GSOC.

Responsibilities:

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Follow Standard Operating Procedures (SOP) to respond to alarms and effectively investigate the root causes of the alarm.
• Respond to alarms in a timely manner following the provided SOPs for various locations and incidents.
• Produce and disseminate security reports and alerts.
• Receive and respond to emergency and non-emergency calls from employees, vendors, law enforcement, on-site security officers, and automated alarm notification calls.
• Conduct CCTV video review to investigate alarms, incidents, and other safety/security events.
• Coordinate responses to incidents and alarm activations with internal and external teams.
• Provide exceptional customer service to a wide range of clients including senior executives to external vendors.
• All other duties, as assigned.

Qualifications:

High School Diploma or GED with law enforcement, military, and/or two years of security operations experience or previous experience working in a Global Security, Command, or similar 24×7 operations center environment.

• Knowledge of CCTV and physical access control systems.
• Organization and planning skills.
• Analytical, critical thinking, and problem-solving skills.
• Able to work with highly confidential information.
• Effective verbal and written communication skills.
• Serve as a positive and effective team member.
• Able to interact effectively at all levels of an organization and across diverse cultures.
• Client orientated and results orientated.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Able to maintain confidentiality when dealing with sensitive information.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Able to complete shift work, including evenings and weekends.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits:

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules. Posted Salary Range: USD $26.44 – USD $26.44 /Hr.